Immortals of Aveum - Stuck on Preparing download
the game we not install what do i do?
Forum Discussion
EA_Shepard
Community Manager
Community Manager@TCWarrior20 Hey, sometimes when a game purchased has not been fully completed in the system, it can give that error. For example, when you make a purchase, if that purchase on our end is stuck in processing or a pending state it can prevent you from downloading it. You may have been charged on your end but through the system, it simply didn't complete.
This is not always the case for this error but in most, it is the cause. Can you log into profile.ea.com check all transactions and make sure the purchase logs show that the game purchase has been completed in your EA Account logs?
@EA_Shepard just issue me a refund i will spend my money else were
- EA_Shepard
@TCWarrior20 Any refund requests cannot be made over the forums. You would need to request that here.
