Immortals of Aveum Freezing up During Download

HI @kevbro38 

To check have you tried going through the following as well?

• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Connection and Advance Connection Guides 
• Check for other applications that may be limiting EA App or Game performance
• Run the System File Checker tool then Check for Windows and GPU updates  
• Restart your device in Clean Boot mode, then just try running the client and game

Thanks!

I have. Still no luck...

Yup, still no luck with this game. No response from EA on my case either. Starting to get extremely frustrated with their customer service.

Here are the computer specs:

Hey @kevbro38 

Thanks for trying those steps and sharing your system specs!

To check is anything else running when you attempt to download Immortals? If not, would it be possible to test this on another windows account or on a different internet network? 

We have two different networks at the house. I even tried at the library on a fiber network. Made sure nothing else is running each time. For 2 days now it is stuck at Finalizing and at 80%. 

Hi @kevbro38 

Thanks for trying a separate network, Would it be possible to get a DxDiag file? 

How do I get that for you?

NVM. I’ll have one posted later this evening.