Forum Discussion

Baxstarz77's avatar
3 years ago
Solved

It takes two - can’t access online

After a full download and as ensuring this game was the latest version and accepting all the terms and conditions, when I click on play online the game switched to a white screen and says ‘something ...
  • EA_Illium's avatar
    3 years ago

    HI @Baxstarz77 Can we try the following steps and check if this continues?

    • game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

About EA Originals Discussion

Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,539 PostsLatest Activity: 5 hours ago