I just bought the game It Takes Two from Steam and have downloaded it on Steam. when I tried to play it, the EA app opened and my account showed that the game It takes two was already in my library. The statement shows that the standard edition is accessed through Steam and managed on Steam. it already finished to download in steam. but when I played it, a window appeared that this game was not installed and I was asked to double check the library and directed me to click 3 dots in the game to manage and repair the game. When I went there there weren't 3 dots or even a button that I could press there. is there any solution for this so i can play this game?

Hi @miliansyah_hadi Can we check the following: Any Anti-virus (or other security) quarantining files or preventing the game from reading/writing Check if the drive ITT is installed to, has read/write permissions from Windows Try running the desktop icon as an admin.

It Takes Two bought in Steam but cant play

16 Replies

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EA_Illium
Community Manager
2 years ago
Hi @miliansyah_hadi

When you have a moment can we try the following?

Repair/Verify your game based on which client you are launching from

EA App - Repair (My Collection > Tile Dots > Repair)

EGS - Repair (Library > Tile dots > Manage > Verify)

Steam - Verify in your library

EA App's Cache (Top Left Menu > Help > App Recovery)

Connection and Advance Connection Guides

Check for other applications that may be limiting EA App or Game performance

Run the System File Checker tool then Check for Windows and GPU updates

Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues

Restart your device in Clean Boot mode, then just try running the client and game
miliansyah_hadi
2 years ago
thank you for answering. I have tried all the instructions you gave. but there is no progress at all. I still can't play the it takes two game that I bought. maybe there are other suggestions? I have also opened the case.
EA_Illium
Community Manager
2 years ago
Hi @miliansyah_hadi, To check was the game installed on your C drive, or another drive?
miliansyah_hadi
2 years ago
i installed the game it takes two via steam and downloaded it on D drive.
EA_Illium
Community Manager
2 years ago
Hi @miliansyah_hadi

Can we check the following:

Any Anti-virus (or other security) quarantining files or preventing the game from reading/writing

Check if the drive ITT is installed to, has read/write permissions from Windows

Try running the desktop icon as an admin.
Kipasanginmuter
2 years ago
please, i bought the game for 3 month but i still cant play it. i have tried for all the troubleshoot from internet but i got nothing
Kipasanginmuter
2 years ago
this is my screenshoot, looks like
DukeTheAVGuy
2 years ago
@Kipasanginmuter and @miliansyah_hadi hi!
Sorry to say I'm having this same problem with NFS: Heat. Pissed honestly. I've been skewering for solutions for the past hour and from what I'm seeing this is a problem EA is fully aware of and flat out refuses to address. I'm actively reaching out on several platforms personally, but I'm not sure what fruit it will bear. I'll keep you posted tho. If nothing, get a refund. That's exactly where I'm heading if I don't hear back within a day or two. If boycotting EA is what it takes to make them aware of their garbage systems, it'll be worth missing the games unfortunately. They've made their own bed.
zom6ieslayer18
2 years ago
None of these solutions work. Why cant i play i game that I OWN. I can show proof of ownership on steam. Why cant any of us play games we own
akac98
2 years ago
Thx for opening the case, I bought today 2 games on steam without knowing they needed the EA launcher (one was it takes two). Someone in another discussion stated that a EA worker told him they will fix the problem soon, but in reality from what I see this problem exists for a long time, so I will ask a refund, they try to buy time so that we can't ask our money back. I don't know how a company is managed so badly, but I started from origin and gradually cancelled all their game because of continuous problems (last game deleted fifa 24) . I think I won't ever buy an EA game in my life. I suggest you to do the same