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Joppie_0's avatar
Joppie_0
4 years ago
Solved

It Takes Two Crashes My PC

Hello, It takes two completely crashes my pc. What will happen is: - A cutscene starts - my screen turns black - pc shuts down but the ram RGB light stays on and so does the Power button's light....
  • Joppie_0's avatar
    Joppie_0
    2 years ago

    Hey, 

    I did end up upgrading my gpu and sold the old one to a friend of mine. 

    He plugged in 2 power cables instead of 1 and it has been working perfectly for him. 

    I suggest you try using 2 seperate power cables from the psu to the gpu and see if it helps. Otherwise I don't have a solution. 

    Hope this helps. 

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

@Joppie_0 Are you running any other applications with the game?

Can you try repairing depending on your platform?

Joppie_0's avatar
Joppie_0
4 years ago

I am, but it only happens with this game. I have no issues playing anything else. Other applications shouldn't be a problem. 

I always have discord and Spotify running, and that's basically it. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    @Joppie_0 Can you try running your device in a Clean Boot and seeing if this continues?

    • Joppie_0's avatar
      Joppie_0
      4 years ago

      I have a slight problem where a ubisoft support agent caused me to delete my save games. Told me to boot through origin instead of steam, and it deleted my save game. 

      Now I'd have to play through the entire game again to reach the point where it goes wrong. Will see if I can get my friend in on that. 

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        4 years ago
        @Joppie_0 To confirm were you working with Ubisoft support for ITT or another issue?

        Also, let us know if it continues once your able to reach that point again.

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