Forum Discussion

Rotblut's avatar
5 years ago
Solved

It takes Two. Download failed message every time i launch Origin

A friend invited me to play the game, but soon i found out that my PC is not able to play that game.

Sure i have tried to downlod but the game says the minimum requirement has not matched so the game can not download.

So far so good.

Now every time i launch Origin it gives me that window "downlaod failed - It takes Two - Friend Pass"

I can not remove it from my library and hiding it brings also no solution.

Any suggestions how i get rid of the message or uninstalling the product from my library?

  • Hey @Rotblut for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat or phone adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

8 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @Rotblut for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat or phone adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

  • Rotblut's avatar
    Rotblut
    5 years ago
    @EA_Darko tried it and when i press "Select contact option" the weel starts spinning and the windows blurres out. I've tried multiple times and also waited for five minutes. Nothing to see as the spinning blue weel.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    I tested it there @Rotblut and was able to create a case and speak with our live support in minutes. If having issues then please try on a different browser with extensions turned off to see if you have the same issue.

    Darko

  • Rotblut's avatar
    Rotblut
    5 years ago
    @EA_Darko speaking with your support right now. Had to use a different browser. Brave was not leading it through. So i used chrome.
  • Rotblut's avatar
    Rotblut
    5 years ago
    @EA_Darko well done Sir!
    She (the advisor) simply deleted it out of my order history. Very proffesional help. I am more than satisfied.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    That's great to hear @Rotblut.

    You can leave feedback for the adviser as I'm sure they'd love to hear your thoughts.


    Darko

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