Thank you for your guidance, but I feel we're circling an important issue without landing on a viable solution. Directly addressing the two points you've mentioned:
Firstly, about updating the account information. I understand the suggestion to attempt to recover or update my email information. However, the fundamental issue here isn't just about accessing an old email; it's about an account that was practically banned out of the gate without any discernible reason or recourse. While I appreciate the link to general advice on updating account details, my situation requires more than just access to an outdated email. It demands a review or at least a basic explanation of the ban, something which seems oddly absent from this process.
Secondly, the action applied to the acocunt. Here lies the crux of not just my frustration but my confusion. The instant ban upon account creation, prior to any interaction with EA's ecosystem, is bewildering. I understand your position regarding the inability to discuss TOS actions here, but the path you've outlined (appealing to a TOS team that appears unresponsive to appeals submitted through the recommended form) leaves me (and presumably others in similar predicaments) without any visible recourse. Reiterating the point of re-appealing post email recovery assumes the TOS team responses, which, based on recent experience, is in question.
Your advice, while conventional, doesn't address the specificity of my problem: A ban applied without activity or reason, an unresponsive TOS team, and now, a broken service process which results in a service loop of filing another appeal simply to go unanswered.
I must also express disappointment in not addressing my concerns about future EA game access and the issue of unlinking my account from Steam, which are critical. If the current routes are exhausted, is there an escalation process, or perhaps a higher-tier support or department that can review such unique cases? Additionally, the non-functional links suggested for further information do nothing to foster trust or clarity in this process.
Is it truly EA's stance that customers in such situations are left with no recourse or transparent communication path? If so, this is deeply concerning not just for my case but for the wider userbase's trust in EA's support structures and, by extension, its products.
I'm seeking a direct and actionable response that addresses these points clearly.
Thank you for your time.
