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rathmasfury's avatar
rathmasfury
3 years ago
Solved

It Takes Two: 'Please Reset your Password' message, even after multiple resets

I recently bought It Takes Two on the PS4 and when trying to play online, I receive a message when trying to connect to EA servers saying 'Please reset your password'. I've reset of EA account passwo...
  • EA_QueenBee's avatar
    EA_QueenBee
    3 years ago
    Hey @rathmasfury,

    It sounds like your PlayStation account is linked to another EA account alright. If you sign in here with your EA account details and you don't see your PlayStation account linked, then we know for certain:

    https://myaccount.ea.com/cp-ui/connectaccounts/index

    If you don't know what EA account your PlayStation account is linked to, then I recommend that you reach out to our live support team via the following link:

    https://help.ea.com/en/contact-us/

    They'll be able to take a look for you and help you find the right EA account.
EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
3 years ago
Hey @rathmasfury,

It sounds like your PlayStation account is linked to another EA account alright. If you sign in here with your EA account details and you don't see your PlayStation account linked, then we know for certain:

https://myaccount.ea.com/cp-ui/connectaccounts/index

If you don't know what EA account your PlayStation account is linked to, then I recommend that you reach out to our live support team via the following link:

https://help.ea.com/en/contact-us/

They'll be able to take a look for you and help you find the right EA account.

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Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,537 PostsLatest Activity: 2 hours ago