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X_Canadian's avatar
X_Canadian
5 years ago

Missing Mythic Edition Content & Pre-Order Bonus Xbox One

I pre-ordered the Mythic Edition of Rocket Arena for Xbox One through the Xbox dashboard and today when I go to play it I do not have any of the content from the Mythic Edition of the game or my pre-order bonus.  The items from the Mythic Edition and the pre-order bonus show as purchased on my Xbox account. 

There are no items waiting to download in the ready to install section of the dashboard for Rocket Arena.  I have tried deleting the game and re-downloading it but the content does not appear in game.

I would like to know what has to be done to access the content I had paid for as the only reason I pre-ordered was to get the extra outfit for Rev.

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  • EA_Leeloo's avatar
    EA_Leeloo
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey @Dr_Cheesesteak,

    I'm sorry that you're having trouble getting in touch with EA Help. Let's see if we can sort you out. 

    You're right, the actual "Contact Us" page doesn't have a phone number on it, but you should still get a live contact option when you're within the support hours.  What browser have you been using to get in touch? Maybe trying a different one will help?

    And, although I'm sure you did that anyway, make sure you follow the steps on screen, i.e.

    Select "Rocket Arena" > "PC" > "Missing Content" > "Never received content" > "Select contact option". Then you should be able to choose "Chat" or "Get a call".

    - Leeloo

  • Dr_Cheesesteak's avatar
    Dr_Cheesesteak
    5 years ago

    Thank you @EA_Leeloo 

    So I was able to get a call.  They removed/refunded the game from my account and said I should be able to add it via the Vault.  However, the game was still in my library and the Mythic/pre-order content was there!  They said the game should NOT be in my library lol, but if it disappears soon, I can just re-add it via the Vault.  So...*fingers crossed* nothing weird happens if the game suddenly disappears, I re-add, and DON'T get the Mythic Ed content again.  

  • EA_Leeloo's avatar
    EA_Leeloo
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago
    @Dr_Cheesesteak That's great to hear! I'm keeping my fingers crossed, too, that now everything's working out the way it should.
    Have you been able to play in the meantime? 😃
  • Tje303's avatar
    Tje303
    4 years ago
    @X_Canadian Can I ask if you ever figured it out? I’m running into the same problem and nobody has been able to help me
  • EA_Leeloo's avatar
    EA_Leeloo
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hey @Tje303,

    We'd like to look into this for you. 
    Could you please send me your Customer Service ID via direct message? 🙂

    Thank you,
    Leeloo 

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