My game won't work?
I just downloaded the game and ever time I open it the ea and maxis logos show up then a black screen with music shows up. The game is playing the screen is just black, I can't see any thing. I don't...
Forum Discussion
Whats hilarious is it has taken me more time to fix the game with no success than the actual game length. EA and origin is a * joke.
EA_Darko
Community Manager
Community Manager@ButtSecs69 Perhaps if you posted some information in relation to the issue you are having we could help you. If you just post a rant about an issue without telling us what the issue is, then it's difficult to help you resolve it.
- @EA_Darko seriously dude? In having the exact same issue as the very first post in the thread which is the entire purpose of posting in a thread. And the very first persons question still hasnt been amswered yet.. just a whole lotta try 10 different things with a whole lotta tried that didnt works. Thats why the thread is 9 pages long because nothing is getting resolved. Your response is a joke. Perhaps if you didnt take 9 pages before responding people wouldnt rant.
- EA_Darko
@ButtSecs69 People in this thread are reporting different problems, without specifying the issue people cannot help. Did you try any of the suggestions that worked for others in the thread?
Also, AHQ is a global community focused on players helping players. If you require direct support from an EA adviser then contact our live support at help.ea.com.
In relation to a couple of your posts, please take a couple of minutes to read the AHQ User Rules and Guidelines before posting again: https://answers.ea.com/t5/help/faqpage
Im not computer savvy when it comes to drivers. iv removed all my old drivers i believe and installed and updated my new graphics card. I click play in origin and it minimizes for a few seconds and then reopens origin. Nothing pops up in process's. i tried it in safe mode without networking and got it to show up in processes as well as i received this login screen. but it wont work in safe mode with networking. Im asuming that verifies that its a security or driver issue. I provided a picture of my device manager and what i think is needed to solve problem. I have two monitors hooked up but iv tried with and without both. Please and thank you for the help!
- Ive done EA chat support, and they asked me to download an entire other program to uninstall origin and a way out, then I had to reinstall everything, just for it to not work again. Also tweeted Hazelight about it and they gave me an automated response to talk to EA support. GOTTA LOVE IT
- you will not believe it boy but I got the exact same Issue, game dousnt start and everything they told you they also told me..pathetic.
And I thought you'd already returned the game?
If you want to seek help here and not just rant post a DxDiag.
Then we can have a look if there is something obvious wrong in your graphic system.
- I already did, Im just stating all the nonsensical bull I had to go through before I did. I just never learn to not buy EA published games. Lesson learned.
I posted but i think it got deleted somehow. Iv updated all my drivers i believe. Heres my current dxdiag. It booted up once to this log in screen that is in pic im providing in safe boot without networking but wont boot to log in screen in safe mode with networking. I have yet to pass the log in screen in safe boot obviously because i dont have internet to login. in normal boot mode i dont get any process on the game. origin is up to date. in safe mode without networking i get a process for it. In normal mode i hit the play game button in origin and it minimizes origin and reopens it after a few seconds as if it was going to open game but couldnt.
edit: Problem fixed after redownloading origin
game still dont start, paid 30 bucks for nothing.. hope someone finds a solution, here my dxdiag log
There are Origin errors in your DXDiag.
- Uninstall Origin after this guide.
- Reboot
- Install this version of Origin. (Run the "OriginSetup.exe" as Administrator.
- reboot
- Test.
I got my game working, I reinstalled Origin Launcher and included the Beta Option.
Same for me, game don't start. No screen, nothing. This is my DxDiag. Best regards.
Same here. Although in contrast to everyone else here I'm getting a "Fatal Error!" upon startup. There is no error code or
anything to go by. I have also tried all the usual troubleshooting steps multiple times:
- Installed/uninstalled Origin
- Tried Beta
- Tried older/latest GPU drivers
- Turned off SLI
- Reverted any overclock settings to default
- Unplugged all non-essential peripherals and 2nd monitor
- Updated to the RTM build of Windows 10 Spring Creators Update
- Flushed DNS etc.
- Tried the trial
- Deleted Origin using the methods described here.
- Switched the config file to 1680x1050 (Windows)
- ...need I go on? 😉It works flawlessly on my 2016 MacBook Pro (Radeon 460) running BootCamp, so I even copy & pasted ALL files (%appdata% files, config files, game files...) to my gaming PC in the living room. Nada. All I get is this "Fatal Crash". I do see the intro video before it crashes, though. And no, I'm not playing it on a Laptop with mediocre graphics when I have a 4K gaming rig connected to a big screen 😉Running a Core i7 5280k, 16 GB RAM, 2x Titan XP in SLI watercooled, hooked up to an 4K projector (even tried a regular monitor, of course that didn't work either).I find it really frustrating: I had a friend over with whom I wanted to play this game and she's not a big gamer and we had limited time. I teased this game all week and then the big moment comes and all I had to say was "Oh sorry, gimme a minute...", which turned into 30 min of troubleshooting and then giving up. That's really not the best first impression to this title. I wish someone from the dev team would look at this.- EA_Darko
@SandroVillinger As it is working on your other device this certainly points to a device issue and not an issue with the game.
Can you please post your DXDiag in English?
I can read it. 😉
If you need anything in particular translated let me know.
First, this is a player help player forum, I am sure Darko will forward your DxDiag, but you will not see a developer commenting on it here.
Second, that is the newest Windows fast ring build you use there, this is not the best prerequisite if you expect a stable system.
There are several BlueSreen errors in connection with memory addressing errors, did you fix this error?
There are also several "CtHdaSvc.exe" errors. (Creative High Definition Audio Service) Try the game with all audio devices disabled. (Not just disconnected)
If that don't works, preform a clean boot and test the Game afterwards.
When you tested with the monitor, did you also set your DPI scaling to 100%?
Wenn du das lieber in Deutsch besprechen willst, lass es mich wissen.
Sorry guys, @EA_Darko and @holger1405 - will switch my OS lang to ENG and resend (probably tomorrow). Thanks for the initial
replies.Great support guys! To respond to your questions:1. I saw the crashes with the audio device (it's the built-in soundchip, which I'm not using), but disabled that again and still no luck. I had a feeling it might be caused by my multiple audio devices connected/enabled as one of the config files mentions "Headphones" as the default audio device. I then turned off ALL audio devices (NVIDIA HD Audio, Oculus Rift Audio) to no avail; it's not a sound issue then.2. Microsoft signed off the latest Fast Ring build as "RTM" a few days ago. The game didn't work on the latest stable RTM of Fall Creators Update, so I thought that switching to the new release might do something. Didn't.3. I haven't tried the DPI 100%, good idea, but I've also got my DPI set to 200% on my MacBook 2016 and it's not causing any issue there ;( But I'll try tomorrow and let you know.4. To respond to the last question: I did try windowed mode (see my post) and that didn't work.By the way, in parallel I opened a support ticket yesterday and finally found someone knowledgeable to chat with. The support agent told me that in fact the developers have seen similar crashes on this forum (meaning they ARE looking at it luckily; at least occasionally) but can't really pinpoint it to one cause. He said the likeliest cause is this: https://unreal-engine-issues.herokuapp.com/issue/UE-51650 - a bug in Unreal Engine which might be what's happening to a lot of people here. The original ticket mentions a few GPUs that are affected, mine (Titan Xp) wasn't listed.There are five workarounds mentioned in this UE ticket:- Disabling Real-Time Thumbnails
- Running the engine with -dx12
- Running the engine with -opengl4
- Using Forward Rendering
- Setting GRHINeedsExtraDeletionLatency=1 for DX11 https://forums.unrealengine.com/unreal-engine/feedback-for-epic/101964-to-developers-ue-4-14-crashes-error-0x887a0006-hung/page8
)But again, that was his and his teams GUESS, so they don't know. I tried the dx12 and opengl4 switch (no result; although opengl4 spits out a shader error).My gut feeling: it's an UE bug, but given that there is no error code or anything, it's a bit of a stab in the dark.- I did everything about this game. Reinstalling game twice. Update gpu drivers to the newest (gtx 1050ti). Switch probably almost option in nvidia panel to disabled. Update my Windows 10. Update Origin to the beta version. l install all Redist folder from game. Nothing works, but I find solution maybe u can try it too. When I download 100% game, game won't work, but when hit 38% of game and stop downloading. Switch origin to offline and run it as admin A Way Out. Game run it and I get blinking green screen, so I switch in graphic options display mode to borderlessfullscreen and now it's fine.
@Y93YxMARIOxY93Y For a permanent solution to your problem check my advised solution below :
https://answers.ea.com/t5/Bug-Reports/A-Way-Out-green-flickering-on-NVIDIA-Cards-Workaround-for-those/td-p/6709442Hiya. Not even the 38% thing worked. I had another chat with the EA support team and it pretty much went like this:
- Me: Can you follow up on that Unreal Engine bug I reported a while ago? It's what makes the game crash/not run for me and potentially many other users.
- EA Support: We are not responsible for bluescreens. This is caused by the Windows OS. Contact a PC specialist.
- Me: Wait, what? I am reporting a bug with the Unreal Engine, this is not a bluescreen.
- EA Support: I'm sorry, but we can't help you with OS bluescreens.- Me: IT'S NOT A BLUESCREEN. Right, ran you at least forward this to a developer from Hazelight?
- EA Support: Can we help you with anything else? If not, have a nice day.
- Me: ......
.....
It's refund time.
Did you tried the DPI scaling?
@holger1405Yes. Set to 100%. Didn't work. What's really sad: I dusted off my PS4 Pro last night as my friend was over and bought it there (again), as messing with PC and EA seemed to be going nowhere. Let's see if I can get a refund; the game isn't listed as a refundable game in my account (probably because I bought it 2 weeks ago).
Should've done that from the beginning, but how was I supposed to know - I just wanted the "best" possible experience, and that's usually on PC.
