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Aruffing11's avatar
Aruffing11
11 months ago

My PSN is linked to a “ea.disabled.com” account, and I have no idea what that is

I’m trying to play it takes two but when I go to link my EA account to my PSN it says that it’s already been linked. I’ve never linked it. Let alone know what EA disabled is.
I can’t find a number to call the chat bot is like talking to an autistic cat, someone please help me because I’m going insane
 
thanks,
Ashley

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hey Ashley, 

    I'm sorry to hear you're unable to access your EA account and reach out to EA Help Support. When your account has an email with the domain @disable.ea.com, you can try reactivating the account by resetting your password: How to reset your expired password.

    If that doesn't reactivate your account, you will need to contact EA Help Support for further assistance. Since you've mentioned that you're not finding the chat, can you please try: 

    1. Go to: https://help.ea.com/en/help-home/
    2. Select the game you need assistance with or EA App
    3. Select "I want to update my EA Account information" 
    4. Scroll down the page to find the "Chat with us" option

    If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

    I hope this helps! 

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