no response after clicking play button without error message.

How did you stop that?

And where did you start the game from? EA or Steam? You had it both open or only steam?

@NuttySnappyYES! THAT'S IT! NO ADMIN MODE ON THE WH EXE! YESSS!!! I LOVE YOU!

WTF its true its the admin mode xDDDDDDDDDDDDDDDDDDDDDD

@FlyingArkadyI'm happy to know i can help^^

Wait, what exactly do you mean? please describe what you did.

When I installed the game I disabled fullscreen optimizations as per someone's suggestion. At the same time, I ticked "run as admin" in the compatibility options for WildHearts.EXE, I'm just used to do it I guess...

It just wouldn't start. When I unticked that, it worked.

Find the executable in \steamapps\common\WILD HEARTS\00_game\target_origin\ex , go to the Compatibility tab and make sure that "run as administrator" is NOT TICKED. That solved it for me!

stop backup Desktop and Documents in Onedrive works for me!!

Still having the same issue even after trying all the solutions mentioned here lol.

Hey Everyone, 

I wanted to jump in and ask if we could get the following information from anyone who might still be running into this issue?

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message?

Date this issue started (is it still happening?)?

Is anything else happening?

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag

Cheers!

@EA_Illium 

Platform: PC (Steam)
Region: Europe
Error Message: No error pops up after trying to launch the game, but if I check Windows Event Viewer, I see an error relating to Wild Hearts (exception code: 0xc0000409)
Date this issue started: The day the trial released (feb 14), currently still happening
Anything else: I click play game, I see 2 windows pop up in a row, Link2EA and the EA app library, in task manager I see the Wild Hearts exe for a few seconds, then it disappears.
DxDiag included in attachments, added a picture of the event viewer log if that helps. It's in Dutch though.

Edit: If you need a clip, I had to upload it to google drive because this site doesn't allow you to attach mp4 files to your post...

https://drive.google.com/file/d/1Fr43fQrgg0zYi3DrcoIJfe9TRnZNWehu/view?usp=share_link

@EA_Illium
Platform: PC Win11 EA -App launcher
Region: Europe
Are you getting an error message?: No
Date this issue started (is it still happening?)?: 2023-02-16 yes it's still happening
Is anything else happening?: Everything else just works fine
If possible, share a Screenshot or Clip: I don't have recording software but when I click play I see a loading spinner for 3 sec and then the EA-App goes back into the foreground and nothing else happens.

If on PC, please share a DxDiag: 

EA Report ID: 

74a2aac5-dda7-4729-b355-3c7b2ba5b240

@EA_Illium 

Platform: PC (Steam)
Region: Europe
Error Message: There is no error message. I press play, a window of EA play pops up and then nothing happens. 
Date this issue started: I bought the game yesterday (16 Feb). I had the same issue yesterday so I looked up a fix online. Nothing worked. I found someone that said you needed Origin instead of EA Play to make it work. I tested this and this worked. I was able to play for 5 hours. I tried this again today (17 Feb), but was not able to do this anymore. 
Anything else: When you press play the pop up shows and then disappears on steam. After that the play button goes back to green (steam) but automatically enables itself as if it's trying to launch again. It then pops up the EA Play app and nothing happens

. 

I've tried multiple fixes. I have tried: 

• launching game directly from folder -normally and as admin
• launching from EA app, while game is installed by steam
• closing all steam/EA app related tasks and running game via steam/EA app/from folder
• clearing cache in EA app
• checking steam game integrity
• reinstalling the game on steam
• updating drivers
• disabling antivirus and VPN
• Steam is correctly linked with EA Play 

I wanted to put a video in here but it's not supported. How can I do this? 

Please help :/ 

@EA_Illium 

My post got deleted because I added a google drive link with a clip, and this site does not allow you to attach mp4 files.

Here's my post again with all other details

Platform: PC (Steam), Windows 11
Region: Europe
Error Message: No error message when I try to launch the game, just the error message in the windows event log with the exception code: 0xc0000409 (screenshot attached, language in Dutch though).

Date this issue started: The day the trial launched (feb 14), issue still ongoing.

Anything else: I press play on steam, 2-3 windows, all from the EA App open and close in a row , I see the Wild Hearts process in Task Manager for a few seconds and then it disappears.

Screenshot, DxDiag attached, cannot post clip on this site, but I have one recorded.

EDIT:

Error Report ID: 

a3063c08-0453-4e59-be87-96135aa95107

@EA_Illium 
Platform: PC,Windows 11, on steam
Region: North America
Error Message: There is no error message. I press play, a window of EA play pops up and then nothing happens. Steam's play button turns into the stop button
Date this issue started: I bought the game Feb 17 around 1am EST, and played it for about five hours, two different sessions. 
Anything else: When you press play the pop up shows and then disappears on steam. It says the game is running, and it shows in the task manager. There is no game window. The game does show on the task manager

. 
EA Error Report ID:  d96f52c8-10aa-40fa-bc5c-9b6cd54b6ad6

 I have tried: 

• launching game directly from folder -normally and as admin
• launching from EA app, while game is installed by steam
• closing all steam/EA app related tasks and running game via steam/EA app/from folder
• clearing cache in EA app
• checking steam game integrity
• reinstalling the game on steam
• updating drivers
• disabling antivirus and VPN
• steam is correctly linked with EA Play 
• Adding the game as a non-steam game
• changing my EA app password
• running the game and or EA app as admin 
• stopping onedrive 
  
  Fun fact, I tried to log onto my steam acc on my partner's pc, and the same thing occurs. 
  
  they're still able to play the game when they log back into their steam account

@EA_Illium 
Platform: PC,Windows 11, EA Pro Edition
Region: North America
Error Message: There is no error message. I press play, a window of EA play pops up and then nothing happens.
Date this issue started: I have played the game about 15 mins on Feb 17th
Anything else: 
For me the problem isn't that Wild Hearts isn't running, it is. I just can't access it!
It appears to be stuck in the background every time I run it!
DXDIAG attached.
EA Error Report: 5c8c02a8-c3bb-4da2-b47b-97b7fc484a4a

Update to previous comment. Sometimes it just fails to launch with no error also.

. 

 I have tried: 

• launching game directly from folder -normally and as admin
• closing all steam/EA app related tasks and running game via steam/EA app/from folder
• clearing cache in EA app
• updating drivers
• disabling antivirus and VPN
• steam is correctly linked with EA Play 
• running the game and or EA app as admin 
• stopping onedrive 

Hi Everyone, 

Thanks for taking the time to provide this information. We have shared everything so far with the team. 

I wanted to check if it would be possible to get an EA Error Report ID as well. Please either update your post or reply to this one with the ID (will be a long string you can copy) and I can pass these on. 

• Using the EA Error Reporter in the EA app

for Vis: @INC_N3XUS @ScrumpehJ @Fluzzeh @AnotherCharLatte @MsFinality