Forum Discussion

restopark5690's avatar
restopark5690
3 years ago

no response after clicking play button without error message.

I clicked Play button but no response, and back to ea app and clicking play again.. and it doesn't end.. How can I solve this situation? re-installed 5 times (both ea app and wild hearts) so please ...
wild hearts
AnotherCharLatt's avatar
AnotherCharLatt
3 years ago

@EA_Illium 
Platform: PC,Windows 11, on steam
Region: North America
Error Message: There is no error message. I press play, a window of EA play pops up and then nothing happens. Steam's play button turns into the stop button
Date this issue started: I bought the game Feb 17 around 1am EST, and played it for about five hours, two different sessions. 
Anything else: When you press play the pop up shows and then disappears on steam. It says the game is running, and it shows in the task manager. There is no game window. The game does show on the task manager

. 
EA Error Report ID:  d96f52c8-10aa-40fa-bc5c-9b6cd54b6ad6

 I have tried: 

  • launching game directly from folder -normally and as admin
  • launching from EA app, while game is installed by steam
  • closing all steam/EA app related tasks and running game via steam/EA app/from folder
  • clearing cache in EA app
  • checking steam game integrity
  • reinstalling the game on steam
  • updating drivers
  • disabling antivirus and VPN
  • steam is correctly linked with EA Play 
  • Adding the game as a non-steam game
  • changing my EA app password
  • running the game and or EA app as admin 
  • stopping onedrive 

    Fun fact, I tried to log onto my steam acc on my partner's pc, and the same thing occurs. 

    they're still able to play the game when they log back into their steam account
MsFinality's avatar
MsFinality
3 years ago

@EA_Illium 
Platform: PC,Windows 11, EA Pro Edition
Region: North America
Error Message: There is no error message. I press play, a window of EA play pops up and then nothing happens.
Date this issue started: I have played the game about 15 mins on Feb 17th
Anything else: 
For me the problem isn't that Wild Hearts isn't running, it is. I just can't access it!
It appears to be stuck in the background every time I run it!
DXDIAG attached.
EA Error Report: 5c8c02a8-c3bb-4da2-b47b-97b7fc484a4a



Update to previous comment. Sometimes it just fails to launch with no error also.

. 

 I have tried: 

  • launching game directly from folder -normally and as admin
  • closing all steam/EA app related tasks and running game via steam/EA app/from folder
  • clearing cache in EA app
  • updating drivers
  • disabling antivirus and VPN
  • steam is correctly linked with EA Play 
  • running the game and or EA app as admin 
  • stopping onedrive 

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Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,297 PostsLatest Activity: 4 hours ago