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@EA_Leeloo
Ok so did as you suggested... spoke to someone on Live Chat for nearly an hour and a half... they had me disconnect my accounts connect them them again... then check in game to see if the skins were there... but they were still not there...
so then an hour into the conversation... they asked me to check if Twitch Drops were working for the Runaway Megadon Event and accounts were connected etc etc... I then had to explain that the Runaway Megadon Event was about 3 months ago and yes Twitch drops were working (or had worked in the past) and seemed to be working for the new drops event that started today...
BUT that the issue I was having was not with drops but with the Prime Gaming Loot 😕
At that point realised we were getting nowhere as they didn't even understand the issue I was having... total waste of time... they then offered me a good will gesture of 19k rocket parts (which would not even buy half a decent skin and I have bought all the ones I want so far) and besides that I have nearly a million rocket parts saved which are mainly useless anyway 😬
So really I think in the end I was talking to the same department I was talking to by email.... and nobody can help... I am at a loss of what to do now and extremely irritated about it to be honest. It has become about the principle of the whole thing more than the skins themselves. They just get to a point where they have been over the organised script of clear this, restart that, disconnect this and reconnect again etc etc etc.... then they offer some useless rocket parts and thats it... cant help... sorry... totally useless. So annoying.
Any idea what to do next??
Hey @asabaida,
First of all, thanks so much for reaching out to EA Help, and sorry about that experience. I had hoped that we'd get somewhere with this. And I totally get that it's frustrating, especially since this happened to you before, too. ☹️
I'd like to try something else. Could you maybe send me a screenshot of the game menu where I can also see your Rocket Arena client ID so I can ask someone to look into your case from that side?
- Leeloo
- 5 years ago
Thanku so much... on it now. Will DM you shortly 🙂
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