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Anonymous's avatar
Anonymous
8 years ago

PC - cannot join friend

Product: A Way Out
Platform:PC
Which mode has this happened in? Online Co-Op
Which character were you controlling? Leo
Summarize your bug Hi i am unable to even launch the game via friend's invitation. Every time i try to i get "unable to activate game at this account and connect to EA server" please try again later.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? i get the bug every time i am getting invitation and trying to run game, also same thing happens when i try to run game without any invitation - there is such possibility.
What happens when the bug occurs? error is shown on screen and game is not launching
What do you expect to see? game launched.

‌

this is what i see when trying to run the game

7 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago

    hi i already did all of that :
    1. I restarted origin client and my computer multiple times.
    2. I reinstalled game again.
    3. I tried to use internal origin "repair" mode.
    4. Always running origin as administrator.

    i will try today in the evening to flushDns and cleanBoot. ports are opened because i have also other origin game Star Wars Battlefront and its working with no problem.

    also error message directly indicates on some connectivicty to activation error. that never happened to me before, so i am very suprised, because playing many games on different platforms from steam to origin.

  • Anonymous's avatar
    Anonymous
    8 years ago

    i tried both flushdns and cleanboot. nothing seems to help. also cleanboot is funny thing since there is no internet connection after full clean boot according to Ea manual.

  • Anonymous's avatar
    Anonymous
    8 years ago
    i was able to gather origin clients logs - this will probably help a lot :

    4 [20:35:03 GMT] Error Problem encountered obtaining license. Server code 408, OS error code 12002
    1 [17:29:27 GMT] Info Core::CoreLogger Open V5.01.03.52 - Log C:\ProgramData\Origin\Logs\AWayOut_friend_1028663_oa_OnlineActivation_Log Opened 3/28/2018 - [17:29:27 GMT]
    2 [17:29:52 GMT] Info License Request Server HTTP response code=408
    3 [17:29:52 GMT] Info License Request Server response state code=4
    4 [17:29:52 GMT] Error Problem encountered obtaining license. Server code 408, OS error code 12002
    1 [17:48:56 GMT] Info Core::CoreLogger Open V5.01.03.52 - Log C:\ProgramData\Origin\Logs\AWayOut_friend_1028663_oa_OnlineActivation_Log Opened 3/28/2018 - [17:48:56 GMT]
    2 [17:49:29 GMT] Info License Request Server HTTP response code=408
    3 [17:49:29 GMT] Info License Request Server response state code=4
    4 [17:49:29 GMT] Error Problem encountered obtaining license. Server code 408, OS error code 12002
    1 [20:10:43 GMT] Info Core::CoreLogger Open V5.01.03.52 - Log C:\ProgramData\Origin\Logs\AWayOut_friend_1028663_oa_OnlineActivation_Log Opened 3/28/2018 - [20:10:43 GMT]
    2 [20:11:16 GMT] Info License Request Server HTTP response code=408
    3 [20:11:16 GMT] Info License Request Server response state code=4
    4 [20:11:16 GMT] Error Problem encountered obtaining license. Server code 408, OS error code 12002
  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago

    Cześć @jason3000XYZ 😉

    I've found a post on Polish Answers HQ that might be helpful for you. You can check it out HERE. You'll find there a few steps, which you might have not tried yet.

    Thanks!

    /Ataashi

  • Anonymous's avatar
    Anonymous
    8 years ago
    hi i already found resolution to that just yesterday - VPN. avast offers free one for thirty days. it seems that VPN both to USA/hungary resolves issues. i did not try other countries however it seems other would be also ok.
    funniest fact after disconnecting vpn and restart origin still same thing 🙂)))))))) that is more than ensuring me that problem is on EA's side with Poland region.
  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago

    I'm glad that you've find a workaround after all @jason3000XYZ 🙂

    And thanks for the additional information! However, we really do not recommend using VPNs, so I will let our experts know that something might be up with the Polish region.

    Cheers!

    /Ataashi

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