Forum Discussion

9178895dba393c4's avatar
9178895dba393c4
3 years ago
Solved

Please reset your password loop

I'm playing on Xbox series X and the game runs perfectly but I can't play online as when at the title screen I press go online I get a pop up to reset my password because my login credentials have ex...
wild hearts
  • SailorBaconX's avatar
    SailorBaconX
    3 years ago

    I had this same issue but on PS5. I fixed it by contacting the EA Live Help chat with one of their representative.

    The issue was that I made an EA account long ago that was linked to my PSN but I don't have the email that I used to make that account. I ask the EA rep to unlink my account for me, and after some confimation of my current email, she successfully unlinked the EA account from my PSN, and then all I did was link it again and it worked. I was able to get online, so hopefully this method will work for you too.

SailorBaconX's avatar
SailorBaconX
3 years ago

I had this same issue but on PS5. I fixed it by contacting the EA Live Help chat with one of their representative.

The issue was that I made an EA account long ago that was linked to my PSN but I don't have the email that I used to make that account. I ask the EA rep to unlink my account for me, and after some confimation of my current email, she successfully unlinked the EA account from my PSN, and then all I did was link it again and it worked. I was able to get online, so hopefully this method will work for you too.

  • charliepannell0's avatar
    charliepannell0
    8 months ago

    I do not see a live chat option ANYWHERE. Has this been removed?

About EA Originals Discussion

Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,536 PostsLatest Activity: 6 hours ago