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graphicresign's avatar
graphicresign
4 years ago

"Please reset your password"

Every time I try to play online it tells me to reset my password with a QR code. I've reset it three times now and it still shows me the same error.

I can sign onto my account here and on desktop.Looking into my account info on here, it does not have any connected accounts. When I try to sign in via PSN on EA Help I get the same error on desktop (credentials have expired, reset password). My PSN is using the same email as my EA account. 

What the heck is going on? Can I basically just not play this online? lol

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @graphicresign for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat or phone adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

     

  • aggzfdrpuaae's avatar
    aggzfdrpuaae
    4 years ago

    Really? This is a simple question. That others may need the answer. So you respond with no solution or help to anyone else.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @aggzfdrpuaae please do not bump older threads like this as doing so is considered spam.


    Darko 

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