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EA Staff (Retired)

Re: it says the platform client overlay is not enabled but it is

@yanyanniiee You can try to either temporarily disable it, or add Origin and ITT to a whitelist for the antivirus to not block/control. If you continue running into issues, put your device in a clean boot (where only windows services run) to see if it happens there as well.

4 Replies

yanyanniiee
4 years ago
@EA_Illium I tried doing both, nothing worked. What else can I do? I don't want my money to go to waste.
EA_Illium
EA Staff (Retired)
4 years ago
Hi @yanyanniiee Thanks for trying those steps, let me know if the following helps us get past this issue:

Default Origin and ITT to run as admin in Compatibility settings

Turn off UAC Controls

Clear Origin Cache

Run a Repair on ITT
yanyanniiee
4 years ago
@EA_Illium hi! I couldn't default ITT to run as admin because when I click properties there is no Compatibility tab. However, I followed all the other instructions yet it still doesn't work.
yanyanniiee
4 years ago
@EA_Illium Hello! I guess this worked! Thank you!

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Re: it says the platform client overlay is not enabled but it is

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