After spending a VERY long time chatting with customer service I gave up and had someone else from EA call me, the guy I was talking to at first was the worst.
Anyway, the conclusion was that Windows 10 was somehow causing the issue.
The answer was to create a second account as an admin account and play from there. It worked fine. Nothing else had to be done.
Glad you got it solved.
Enjoy your adventures.
I spent a very long time chatting with EA as well. I'm having the same problems you had. I do not have the K-lite codec pack installed. I tried creating a second admin account and running unravel from there. It crashed on me there too
I bought the game and it doesn't work. Only a white screen!
The System is two or three weeks old! All other games work perfectly.
There is no K-Lite Codec Pack installed. All drivers are at the latest version.
Sorry EA but this is so bad!!! The last time i have such problems with a game is nearly 10years back. : (
If i had bought this game in a store then this were the point i would returned it.
System:
i5 8400
16GB RAM
AMD RX580
