Re: Xbox Error code 4, unable to access add-ons and upgrades

I did some searching and Error code 4 seems to be a network issue in general. Doesnt appears to be game-related or account related because a long list of other games get it on PC and console with Xbox. Whichever game is connecting to Xbox at the time may time out, or have a hiccup, but you will get it. I'm still doing some digging around but from everything I see, its all network related in some way.

IF a hotspot does not work, a modem/router reset may help but as a hotspot worked for some and not others, there's no guarantee on that one.

@ZZZZFROSTZZZZ I can understand that but not everyone has the same setup on their network. Different modems, different ISP, and different network settings all play a factor. This is why some work and some don't. I feel as though if you took your console down the street, or hooked it up to a different network entirely, chances are it would work.

I am curious though, I would like to know if flushing the DNS settings work for anyone

Hop on a PC or laptop if you can.
Press Win key + R, type CMD, then press Ctrl + Shift + Enter to open Command Prompt with admin rights
Copy and paste the following code (press Enter after each line):
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew
netsh winsock reset
Restart your computer and try to connect to EA now

Or Changing the DNS on the console Steps here Google DNS 

1. Go to Settings and select All Settings
2. Go to Network and press Advanced settings
3. At DNS Settings, click Manual
4. Set Primary DNS to 8.8.8.8
5. Set Secondary DNS to 8.8.4.4
6. Save settings and try to connect to the game again

Open DNS Open DNS Settings

That sounds more like an entitlement issue than anything else. When you buy Edition A and you see Edition B. either its a visual display error which happens a lot, or their console account if purchased on the console, was entitled incorrectly. That isn't really a publisher issue as publishers only give games to play, what gets entitled through purchases honestly falls back on the marketplace and account you purchased it through. So if that were done on the EA App, that would be the App marketplace, but on Xbox, that's a Microsoft purchase being entitled to your Xbox not your EA account specificaly.

When you buy the deluxe you get the standard game and the upgrade.  Not matter which edition you buy you always get the base game.  Press start in game and click add ons to revive you content.  Took me hours to get me after just randomly hitting add on while traveling or hunting.  However I can’t play online on my main account but can on others.  Makes no sense 

@Slaugh7erhous3 So content can always be delayed but saying I can on one and not the other could be an account issue. I've seen it where people have more than one Xbox or PS account linked to their EA account which can cause issues. However, the only way to know if it was an account issue since one can and one cannot, is to have an Advisor look into the EA account and go from there.

If you have more than one Xbox account on the console, and you arent game sharing, remove them both and log back in one at a time and see what happens. If you run into the same issue, it typically isnt the game but something on the account. That is just from experience dealing with this on other games not EA related. Call of Duty is the biggest one I see being called out for this error so it happens in quite a few games.

Signing in on a different name on the same Xbox that new account can play online and receive the add ons but not the one I bought the game on 

Same error code on series X, as my wife and I cannot access the preorder upgrade. I have tried reinstalling and manually inputting DNS network settings. Still nothing. I preordered the upgraded version she game shares. All other games and add ons work. We can both play the game together and with others online.

Would it be better to refund the extra cost for the upgrade and just buy the upgrade alone? Or would this still have the same issue?

@gijoe8988 so honestly the only way that refunding would do anything is if you owned it on separate Xbox accounts. Game sharing is an Xbox feature, not an EA feature so one getting it and one is kind of working as intended. Typically extra content doesn't apply to all Gamertags who access the game unless that one Xbox is the home Xbox for both, but even then there is no guarantee. 

I am going to put together a mega thread of all Steps that worked for players. It is hard to keep up with the me toos and no other information. I am hoping something eventually fixes it for people.

Hey everyone, I know this has been rough with all the online access and the missing DLC so I tossed together a mega thread hoping this will help. If none of this works. I ask that instead of replying back with something like me too or didn’t work, please just click the me-too option on the thread. Those who get it to work seem to be an account/entitlement interaction that triggers something. The whole online vs offline feature for the game. If you find a step that works, just DM me and let me know I will add it to this list!

First, run through the following and check if the error continues.

• Quit the game and other running apps from Quick Resume (For Series X|S consoles)
• Remove any connected device, or additional USBs from the console then restart the Xbox and check
• Check for updates 
• Open you're Xbox NAT Type
• Persistent Storage 
• Go to settings > Select Device & Connections > Then Blue-Ray 
• Select Persistent Storage > Clear Persistent Storage

Alternate Mac: 

Go to settings > Select General  > Then Network settings 

Go to advanced settings > Alternate Mac address > Select clear 

Select restart 

Network settings
First, try a hotspot to access
Uninstall and reinstall through the console’s website and not the console itself from your purchase history. Change the DNS Settings from here https://help.ea.com/en/help/faq/problems-playing-online/

Hop on a PC or laptop if you can.
Press Win key + R, type CMD, then press Ctrl + Shift + Enter to open Command Prompt with admin rights
Copy and paste the following code (press Enter after each line):
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew
netsh winsock reset
Restart your computer and try to connect to EA now

Or changing the DNS on the console Steps here Google DNS 

Go to Settings and select All Settings

Go to Network and press Advanced settings

At DNS Settings, click Manual

Set Primary DNS to 8.8.8.8

Set Secondary DNS to 8.8.4.4

Save settings and try to connect to the game again

In Game
To access the Karakuri Samurai and Karakuri Ninja armor sets, a decorative Tsukumo Lantern, and three Emotes you'll need to summon a Forge
Then select the Forge and choose Change Equipment.
The armor sets will be found to the right of where you would equip your Headpiece.

On Xbox, as silly as this may be gotta throw it in. Xbox DLC Issues 

I have read that Account A that purchased cannot access content/get online but guest account B can. If you log in and play on Account B, then remove the guest account, and go back to Account A, some say it shows up both others do not. This leads me to believe that it is entitlement related but I am not 100 on that one.

I will add, the game has been review bombed pretty hard on the Xbox marketplace with 1-2 star ratings (pic is not my review lol) with even more people that probably haven't even seen this thread that have the same issue. This is definitely something out of the user's hand. No one is gonna be able to troubleshoot and magically fix it client-side, this is on the back-end for EA or Microsoft or both.

@Zst0rme I understand what you are saying but I think we are missing the point of the post. IF some worked and some did not then by default they do actually work. What does not help are 10 pages of just saying yeah me too, or posting reviews on someone else's marketplace. Saying a game had X star review doesn't help either which is why these boards are for assistance for other people playing, not to debate the game's rating.

The version in the store that i pre-ordered is store number 9ngj00qgplbh and the version with the same name that is in the store now is 9nh0692fhfjq.

EA and Microsoft need to either give us the second version if we bought the first or link the first to the database saying it is valid.

Full store links:

pre-order version - https://www.microsoft.com/en-gb/p/wild-hearts-karakuri-edition/9ngj00qgplbh?activetab=pivot:overviewtab

current version - https://www.xbox.com/en-gb/games/store/wild-hearts-karakuri-edition/9nh0692fhfjq?activetab=pivot:overviewtab

@Zst0rme You're not wrong here. I get it. Ive seen half of solutions work and not work. The CMs here are looking for info that does and does not, so nothing towards yourself honestly but when it's pages of me too, they want players helping players and not just me too. That isn't engagement. This also isn't the only thread with these steps or the console being affected either. 

@Firestar2k I hadn't even noticed that and I've looked at those many times. That is a good callout too.

Microsoft Case Number: 7013396081

I went ahead  and reached back out. The Microsoft rep was able to confirm the product ID for what is attached to my account does not match the Karakuri edition that is in the Microsoft store. Being a customer service rep, it's no surprise he couldn't resolve the issue, but it's been added to the case. I'm not sure what they plan to do on their end, but I've added my case number here in case anyone else reaches out to Microsoft as well so they have information to reference. I'm not sure whether or not this will fix things for all of us once Microsoft resolves the case, but I'll keep my updates posted here in case this ends up being the root cause.

Microsoft Case Number: 7013396081

I went ahead  and reached back out. The Microsoft rep was able to confirm the product ID for what is attached to my account does not match the Karakuri edition that is in the Microsoft store. Being a customer service rep, it's no surprise he couldn't resolve the issue, but it's been added to the case. I'm not sure what they plan to do on their end, but I've added my case number here in case anyone else reaches out to Microsoft as well so they have information to reference. I'm not sure whether or not this will fix things for all of us once Microsoft resolves the case, but I'll keep my updates posted here in case this ends up being the root cause.

@hamburgerprime Fair enough, this is the only thread I've looked through so I can't confirm if the network troubleshooting worked for anyone elsewhere. I'm inclined to believe that if the product ID is the root cause, then people who purchased it post-release rather than pre-ordering might not be experiencing the same issue anymore and could've resolved things with network troubleshooting. I agree the generic responses with no info aren't helping currently 

Microsoft Case Number: 7013396081

I went ahead  and reached back out to Microsoft. The Microsoft rep was able to confirm the product ID for what is attached to my account does not match the Karakuri edition that is currently in the Microsoft store. Being a customer service rep, it's no surprise he couldn't resolve the issue, but it's been added to the case. I'm not sure what they plan to do on their end, but I've added my case number here in case anyone else reaches out to Microsoft as well so they have information to reference. I'm not sure whether or not this will fix things for all of us once Microsoft resolves the case, but I'll keep my updates posted here in case this ends up being the root cause.