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CRWDCTRL75's avatar
CRWDCTRL75
Seasoned Novice
3 years ago
Solved

Xbox Error code 4, unable to access add-ons and upgrades

I paid for the add one on wild heart and it not showing
wild hearts
  • EA_Cade's avatar
    EA_Cade
    3 years ago

    Hey all, 

    We've released a fix today that should resolve this issue. If you're still seeing Error Code 4 when attempting to access your DLC content please fully power cycle the console (hold the Xbox button on the console itself for 10 seconds), then relaunch Wild Hearts and attempt to access the content again. 

    Please let me know in this thread if you run into this issue after those steps.  

    Thanks!

hamburgerprime's avatar
hamburgerprime
New Veteran
3 years ago

@Zst0rme You're not wrong here. I get it. Ive seen half of solutions work and not work. The CMs here are looking for info that does and does not, so nothing towards yourself honestly but when it's pages of me too, they want players helping players and not just me too. That isn't engagement. This also isn't the only thread with these steps or the console being affected either. 

@Firestar2k I hadn't even noticed that and I've looked at those many times. That is a good callout too.

Zst0rme's avatar
Zst0rme
3 years ago

@hamburgerprime Fair enough, this is the only thread I've looked through so I can't confirm if the network troubleshooting worked for anyone elsewhere. I'm inclined to believe that if the product ID is the root cause, then people who purchased it post-release rather than pre-ordering might not be experiencing the same issue anymore and could've resolved things with network troubleshooting. I agree the generic responses with no info aren't helping currently 

Microsoft Case Number: 7013396081

I went ahead  and reached back out to Microsoft. The Microsoft rep was able to confirm the product ID for what is attached to my account does not match the Karakuri edition that is currently in the Microsoft store. Being a customer service rep, it's no surprise he couldn't resolve the issue, but it's been added to the case. I'm not sure what they plan to do on their end, but I've added my case number here in case anyone else reaches out to Microsoft as well so they have information to reference. I'm not sure whether or not this will fix things for all of us once Microsoft resolves the case, but I'll keep my updates posted here in case this ends up being the root cause.

  • hamburgerprime's avatar
    hamburgerprime
    New Veteran
    3 years ago

    @Zst0rme That is step in the right direction. That means that whoever has to can look at changing the version which does kind of prove my original theory that it is infact an entitlement issue with which version is being added to an account. Now EA can see that and get things sorted.

  • GhaleonSama's avatar
    GhaleonSama
    3 years ago

    It's getting long.... there's still no official response from EA. Xbox Deluxe Edition buyers feel robbed. why is ea not reacting??? 

    😤😤😤😤😤

  • alostsoul76's avatar
    alostsoul76
    3 years ago

    Platform Purchase on: xbox series x 

    Gamertag name: insanephantom 
    Did you play the trial version? Yes

    Did you play a trial on a different client/platform, than the one you purchased on? Nope

    Are you on the account that purchases it or one game sharing? Yes

    Did you get the standard edition, then upgrade later( did you play trial, then get the deluxe edition)? Pre order Deluxe edition.

    And it say I Owen them 

  • hamburgerprime's avatar
    hamburgerprime
    New Veteran
    3 years ago

    Okay, so got a few more bits, This really only applies to anyone who is NOT game sharing your account/console

    Close down the game
    Close down the console

    Unplug the console for 1 min

     provided that no one is game-sharing with someone else who already has claimed the Karakuri and preorder rewards, they should pop up.I am testing out different ways to get this done and that was from someone with the same issue.

  • GhaleonSama's avatar
    GhaleonSama
    3 years ago

    @hamburgerprime i close the game, unplug Xbox 1 minutes but still always error 4....

    😭😭😭

  • hamburgerprime's avatar
    hamburgerprime
    New Veteran
    3 years ago

    @GhaleonSama I am sorry that didn't work. The good news is that they are looking into these and now have more accounts to go off of with Microsoft since the different versions were called out. 

  • GhaleonSama's avatar
    GhaleonSama
    3 years ago

    @hamburgerprime thank for your help, i hope EA and Microsoft found a issues quickly.

  • hamburgerprime's avatar
    hamburgerprime
    New Veteran
    3 years ago

    @GhaleonSama I have talked to a few people on EA's side. The whole two versions thing IMO is what is tripping things up. I feel like once that is fixed with Xbox (to no actual faulty of their own) everyone's game will just update connect and grant the content. That is my hope.

  • iAjackzz's avatar
    iAjackzz
    3 years ago
    @GhaleonSama I’ve contacted EA and they are saying they are aware and the team is working on it I’m assuming it’ll be out with this weeks update

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