Still unable to play Wild Hearts (PS5)
I originally purchased Wild Hearts 3 weeks ago on PS5 (digitally) and at this time I'm still unable to play the game due to it crashing on the second loading screen or if I'm lucky within a couple of...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hi @PulsingRain Has this continued after the update that came out today?
If so to confirm have you tried the following steps?
- Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
- Verify you signed into your PSN account
- Check for updates
- Restore Licence
- Try the steps in our Connection and Advance Connection Guides
- Open your PS5 NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Entering Safe Mode and Rebuild your PS database
Hello EA_Illium,
Thank you for taking the time to reach out to me with your recommend solutions, I truly appreciate it.
I went back and checked/tried each of your recommendations and at this time I am still having the game crash on me during the second loading screen after making sure of having the most recent update for the game that came out today as well.
Thank you again for assisting me with this and looking into the matter.
