Stuck on logging in

Hi EA Support

I also have this issue. I installed via Steam and once the game loads and it asks you to click to continue. A popup displays saying 'logging in' and just sits there (see attached screenshot). There is no error message.

I've attempted various fixes suggested on forums, such as, disabling in-game overlay, checking graphics drivers, DirectX, etc are up to date, running game as an administrator, AND uninstalling the game and reinstalling it, but no luck.

It's odd because it hasn't connected with my EA desktop app and does not appear in my library, like other EA games installed via Steam (See other screenshots), which I think is the issue. As you can see from my EA library, it shows the games as 'Steam', if installed from there, so this indicates an software issue, to me, either in the game or with the EA desktop app. 

Please can you advise on this as there's not much that can be done on the end user side, if this is the case.

Many thanks.

Same problem for me, i've buyed today the game on steam, deluxe edition, after played and finished the demo on steam, but when i launch game i'm stuck at the menu, it keep saying access in progress , and remain there after minutes, in the demo all was ok, can u please help? 

Hi @EA_Illium again

I have done some further testing and have the following information..

I installed the game on my Steam Deck to see what would happen. Granted the game is not supported on Steam Deck and crashed almost immediately, but it DID connect with the EA app after I confirmed my identity with a code, and I was able to start a new game. Therefore, there must be an issue on the PC with the integration between the game and the desktop app.

Both EA Background Services and the EA Desktop app are running, however, there seem to be multiple occurrences of 'EA' running. Is this normal? (See screenshot)

Many thanks.

I suggest trying a few different things....

One, go into task manager and close all EA and steam tasks, then restart both EA and Steam as adminstrator privileges.  Test to see if the game functions.

Second, clear the license folder and see if the system will then connect to each other.

• Make sure EA app and Steam are closed.
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
• Move the "License" folder to your desktop.
• Test both games.

If neither of these help, maybe posting an updated DxDiag file so we can see if there is an issue with your PC, either hardware or crash info....

Hi @mcsupersport 

Thanks so much for responding and suggesting some things to try. 

So, I did try to close the erroneous EA tasks, however, they just reappeared. At that point, I completely uninstalled the app and reinstalled again directly from the EA website. 

The license folder is a good shout that I should have thought of, and I'll try this alongside running the all apps as an administrator. 

I didn't see anything glaring in the DxDiag, but in the meantime while I try the above, the latest version is attached. 

Thanks again.

@mcsupersportNo luck, I'm afraid. When I remove the license folder and attempt to run the game, it is not recreated, so it must not be connecting. I ran Mass Effect to test afterwards and the folder was recreated straight away.

On the plus side, I have managed to obtain 2 trading cards for just opening and closing the game so many times 😃

The way I see it, your issue is as you surmised, and it is that Steam hasn't told EA App that you actually own the game and it should then be unlocked on your EA account.  The problem comes into why this is happening...

Now I did find in Steam Forums:  Second post down is the relevant one to look at...... 

In the second post down, the poster indicated an issue like yours and the fix for them was to uninstall EA app, go to the EA website and unlink their steam account, then RE-install EA app and on initial startup it should prompt to link steam account and thus relink your accounts.  That fixed it for that poster.

If you wan to try the above, then good luck, otherwise, you may wish to chat with official help over at EA Help.  I am thinking @EA_Illium may want to look into this a bit more....

Edited to add:   Were the other EA games bought before or after Origin app turned into EA App??  Wondering if it was a migration issue in this case......

hi @mcsupersport 

Yes, I think so too, which I was hoping it wasn't. Normally, I can fix these kind of issue by myself by looking at forums etc., but this one really stumped me as I could tell it wasn't an issue with my setup as it's literally the only game that I have a problem with (including other EA games). I'll give the unlinking/relinking a go. I previously had an issue with the Jedi games as well, but that was to do with an outdated version of the EA app, but I don't hold much hope as no license was created for Immortals, whereas it was for Mass Effect.

Hopefully @EA_Illium or someone else from EA will be able to weight in on this. 

I really appreciate you trying to help though.

Thanks again.

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@mcsupersport wrote:

Edited to add:   Were the other EA games bought before or after Origin app turned into EA App??  Wondering if it was a migration issue in this case......

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Hi @mcsupersport 

Apologies, I forgot to include that all the games were purchased after the migration to the EA Desktop app, so I don't think that is an issue.