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1437274's avatar
1437274
2 years ago
Solved

The Game crashes when I try to start it

Hi, ive got the problem of Immortals of Aveum not starting. MY Plattfrom is PC, and following is happening: I klick on play, the Ea App closes, loading, the Ea App starts again. Thats it. I would be ...
immortals of aveum
  • EA_Illium's avatar
    EA_Illium
    1 year ago

    Hi @czrs1Nk Thanks for trying those steps, can you try launching the EA app and Immortals as an admin and check if this continues? 

    If so, can we try launching your PC in a clean boot to disable background tasks that may be interfering with your game.

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

HI @1437274 

 

Would it be possible to get more information on this?

 

  • Platform:
  • PSN ID/Gamertag:
  • Are you playing from an SSD or HDD?
  • Is anything else happening?
  • Please share any steps you've tried to far to resolve the issue:
  • If possible, share a Screenshot or Clip...
  • If on PC, please share a DxDiag and an EA app Error ID

We can use this information, to help make the team aware of the issue and to further investigate. 

 

Cheers!

czrsiNk's avatar
czrsiNk
1 year ago

I cou8ld also use some help with this issue - when I try to launch the game, it returns me back to the EA App. This applies to when I launch from either XBox app or the EA App itself. I have logged out, logged in. Cleared the app cache, ran a repair and most recently, uninstalled and re-installed the app. I am faced with exactly the same issue.

For a test, I installed Plants vs Zombies via the XBox App (didn't want another huge download). This works perfectly well, whether I launch from EA App or the XBox App. I have 30 hours of play in IoA and it's really frustrating that I can't finish the game because I'm no longer able to play it.

User id: czzrsiNk

Platform: PC

Playing from: SSD

Any help much appreciated. I have a video of issue but I'm unable to upload it.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    1 year ago

    Hey @czrsiNk 

    To check do you get any kind of error message or does the game just close at a certain point? 

    Also, would it be possible to get a DxDiag file?

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        1 year ago

        Hey @czrs1Nk 

        Thanks for the clip and lettings us know what you're running into!

        Can we give the following a try first?

        1. Run the System File Checker tool, then Check for Windows and GPU updates
        2.  Repair the game files in the EA app. Go to the Library and find your game. Click the Manage icon, then click Repair.
        3. Clear EA App's Cache (Top Left Menu > Help > App Recovery)
        4. Check if any background applications are stopping the EA app or your game.

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Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.Latest Activity: 1 minute ago
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