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offlebean's avatar
offlebean
2 years ago

Unable to Connect to EA servers on It Takes Two on Nintendo Switch

Hi, I'm trying to play It Takes Two online with my partner, however, I've received the "Unable to Connect to the EA servers...Result Code: 401-6d" error each time I've tried. I'm confused since my i...
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

HI @offlebean 

When you have a moment, can we try the following?

  1. Check for networking issues:
  2. Manage DNS settings
  3. Try checking your account:
  4. Check for Switch System updates; 
  5. Check for power/sleep Mode issues.

Clear Cache: 

1. Open System Settings on the HOME Menu 

2. Then select System ⇒ Formatting Options ⇒ Clear Cache. 

3. Select the user you'd like to clear the cache for, then follow the on-screen instructions. 

 

Data Corruption: 

1. Open the System Settings from the Home menu 

2. Go to Manage Software and select Apex Legends 

3. Choose Check for Corrupt Data 

4. Choose Redownload if it finds any corrupt data 

Thanks!

  • offlebean's avatar
    offlebean
    2 years ago

    Hello,

    I've tried all of the following and I am still receiving the same error. I also attempted to connect online while right next to my router, and I still received the error. 

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      2 years ago

      HI @offlebean 

      To check have you made any changes to your account settings for the EA or Nintendo account recently? Or is the account a child account?

      If not, can we try the following:

      1. Test on a separate network
      2. Navigate to System Settings->Internet->Test Connection and check if any issues are found
      3. check if enabling data sharing allows you to connect. 

      Thanks!

      • offlebean's avatar
        offlebean
        2 years ago

        Good evening,

        Still receiving the error. I've checked both my EA and Nintendo accounts and I haven't made any changes to either. My Nintendo account isn't a child's account either. I tested my internet and it's running fine, but I'm not sure on how to enable data sharing. Also, I've found a thread from January 2022 concerning a similar issue among other users. No solution was posted or mentioned in the thread. Was this issue rectified over a year ago and the simply solution was not posted, or is this still an unsolved issue? 

        Also, thank you for your assistance so far!

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Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,560 PostsLatest Activity: 2 days ago