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Jman6606's avatar
Jman6606
2 years ago
Solved

Unable to Connect to EA Servers on Xbox Series X

I can't connect to the EA servers, online is enabled, and my internet is fine. I can connect to Anthem, just not this game. I have tried restarting the game and my xbox and even my router. Please help.

wild hearts
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @Jman6606 

    Can we try going through the following steps and check if this continues?

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

4 Replies

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  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @Jman6606 

    Can we try going through the following steps and check if this continues?

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 
  • w_stoops_123's avatar
    w_stoops_123
    Rising Novice
    4 months ago

    I try this it will work at all . All EA games will not because of servers code 4112339850. If you can fix this

    I mite have cancel all EA Sports games. I ten games that don't work. EA sports have phone numbers.

    I try to a phone chat.

     

  • w_stoops_123's avatar
    w_stoops_123
    Rising Novice
    4 months ago

    I been try use F1 25 I get code 4112339850 and no wifi on my xbox. I got email sad they fix it.

    They not fix it at all I can't call EA Sport why there wifi at all. I will not use EA.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hey there,

    Since this thread is more than a year old, it will be closed to stop it from getting necro'd.

    If you have the same or a similar issue or just want to talk about the same topic, please create a new thread.

    Thank you.

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