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linhnv01579's avatar
linhnv01579
5 years ago

Unable to Connect to EA servers

Can't play online with following error: Unable to Connect to the EA servers result code 401-6d (attached)   Pretty sure that there's no problem with my Ps5 or network because my brother's PSN ID ...
linhnv01579's avatar
linhnv01579
5 years ago

Hi Aljo

Thank you for replying.

I could play It Takes Two with no problem using psn id that linked to other ea account. (on the same ps5 and same network)

So I think the prolem is my ea account.

I tried to unlink and relink but it didn’t help.

I wonder if someone could unlink it for me so I can link my psn id to another ea account. (because I can’t unlink it my self anymore)

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@linhnv01579 

You would need to contact an advisor to see if they can unlink your account for you. To do that, please open a case here. That might not be the resolution to this, but it seems it's account related. That's not something we can help with here so it's best for an advisor to look into this for you.

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