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DragapultAbuser's avatar
DragapultAbuser
9 months ago

Unable to Connect to the EA Servers - Result Code 401-6e (PC/Steam)

Hi, ever since the latest update I have been unable to play It Takes Two (Steam PC Version). I have bought and had this copy since 2022 and was playing it just fine two weeks ago.  However, now...
EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
9 months ago
Hi @DragapultAbuser, To confirm do you get this message when first launching ITT or when trying to play online?

DragapultAbuser's avatar
DragapultAbuser
9 months ago
Hello @EA_Illium, I get this message when clicking either the 'Play Online' button on the left or the other button top right under the 'EA Account' box
  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hey @DragapultAbuser 

    Can we try the following in order?

    1. Run the System File Checker tool, then Check for Windows and GPU updates
    2. Check for other applications that may be limiting EA App or Game performance  
    3. Verify the game in via your Steam library
    4. Clear EA App's Cache (Top Left Menu > Help > App Recovery) 
    5. Restart your device in Clean Boot mode first then try again.

    If this continues, we may want to try uninstalling the game with something like Revo uninstaller, verifying the files are removed from your device, and after a restart, try again.

    Cheers

    • DragapultAbuser's avatar
      DragapultAbuser
      9 months ago

      Hi @EA_Illium, yes I have just completed the last step of your suggested fixes (Revo uninstaller) and yeah no luck ☹️ Still the same error

    • DragapultAbuser's avatar
      DragapultAbuser
      9 months ago
      @EA_Illium Clicking 'Play Online' so far is always followed up by 'Connecting to EA Servers....' --> 'Authenticating....' ---> Error pops up.

      Clicking Sign in to EA Account makes the error pop up instantly
      • EA_Illium's avatar
        EA_Illium
        Icon for Community Manager rankCommunity Manager
        9 months ago

        Hey @DragapultAbuser 

        Apologies for the delay, have you tried clearing your licenses folder? 

        1. Make sure EA app and Steam are closed.
        2. Press the Windows key and "R" at the same time.
        3. Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
        4. Delete the "License" folder.
        5. Test once more. 

        Cheers, 

About EA Originals Discussion

Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,293 PostsLatest Activity: 3 hours ago