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Anonymous's avatar
Anonymous
7 years ago
Solved

Unravel crashes on launch (black sceen)

Hi! I recently bought Unravel (1 not 2) for windows but after installing it through Origin the game won't start. I have tried most thing I could read about on the fotums like this but nothing has helped. When the games launches the screen turns black and the game crashes after that. I have attached the DxDiag.

It a fresh install of Windows 10 64-bit with all updates applied. I have appiled no 3rd party codec packs or similar. I have tried uninstalling and reinstallning the game. I have tried a clean boot. I have tried repair. I have tried compatibility modes and starting as an admin etc- Nothing helps.

Intel Core 2 Duo 6600 2.4ghz 64-bit

8GB RAM

nVidia geForce GTX 275 with latest drivers (342-01)

SSD hard drive

It's feels to me that something goes wrong when the games tries to change screen resolution or something.

What to do?

Br

Christian

  • EA_Barry's avatar
    EA_Barry
    7 years ago

    @lortgrodan

    Bad news, it looks like your GTX 275 does not support DirectX11 which is required for this game.

    MINIMUM SPECIFICATIONS

    OS: Windows 7, Windows 8.1, Windows 10 - all 64-bit
    Memory: 4 GB RAM
    Processor: Intel Core 2 Duo @ 2. 4GHz or AMD Athlon Phenom X2 @ 2.8Ghz AMD
    Graphics – requires DX11 class hardware and DX11 feature set
    • Desktop: GeForce 450GT or Radeon HD 5750 or better, with 512Mb or greater
    • Laptop (Mobile): GeForce GTX 745M, AMD Radeon HD 8650G or Intel 4400 or better

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  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @lortgrodan

    It is possible your GPU is not actually being used when you play.

    Make sure your display is connected to your video card and not your motherboard and then follow these steps:

    1. Open the nvidia Control Panel
    2. Click Manage 3D settings
    3. Click the Program Settings tab
    4. Click the Add button
    5. Select the game from the list or click browse and navigate to C:\Program Files (x86)\Origin Games\Unravel\Unravel.exe
    6. Select Unravel.exe and then Open
    7. Customise individual settings if you like
    8. Exit nvidia control panel and try playing.

    Please try this and let us know if you are good to go. Thanks.

  • Anonymous's avatar
    Anonymous
    7 years ago

    Sadly I don't see that option in my control panel

    , which I believe is that lastest version for my GeForce card. See screenshot.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @lortgrodan

    I think it is the "Programinstallningar" tab, not sure due to different language.

  • Anonymous's avatar
    Anonymous
    7 years ago

    I've now added the unravel.exe, but using the default settings it's still the same pr4oblem. Any suggestions regarding the these settings or anything else to try for that matter? Big thanks!

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @lortgrodan

    Bad news, it looks like your GTX 275 does not support DirectX11 which is required for this game.

    MINIMUM SPECIFICATIONS

    OS: Windows 7, Windows 8.1, Windows 10 - all 64-bit
    Memory: 4 GB RAM
    Processor: Intel Core 2 Duo @ 2. 4GHz or AMD Athlon Phenom X2 @ 2.8Ghz AMD
    Graphics – requires DX11 class hardware and DX11 feature set
    • Desktop: GeForce 450GT or Radeon HD 5750 or better, with 512Mb or greater
    • Laptop (Mobile): GeForce GTX 745M, AMD Radeon HD 8650G or Intel 4400 or better

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