Forum Discussion

Anonymous's avatar
Anonymous
7 years ago
Solved

Unravel crashes on launch (black sceen)

Hi! I recently bought Unravel (1 not 2) for windows but after installing it through Origin the game won't start. I have tried most thing I could read about on the fotums like this but nothing has hel...
  • EA_Barry's avatar
    EA_Barry
    7 years ago

    @lortgrodan

    Bad news, it looks like your GTX 275 does not support DirectX11 which is required for this game.

    MINIMUM SPECIFICATIONS

    OS: Windows 7, Windows 8.1, Windows 10 - all 64-bit
    Memory: 4 GB RAM
    Processor: Intel Core 2 Duo @ 2. 4GHz or AMD Athlon Phenom X2 @ 2.8Ghz AMD
    Graphics – requires DX11 class hardware and DX11 feature set
    • Desktop: GeForce 450GT or Radeon HD 5750 or better, with 512Mb or greater
    • Laptop (Mobile): GeForce GTX 745M, AMD Radeon HD 8650G or Intel 4400 or better

EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
7 years ago

@lortgrodan

It is possible your GPU is not actually being used when you play.

Make sure your display is connected to your video card and not your motherboard and then follow these steps:

  1. Open the nvidia Control Panel
  2. Click Manage 3D settings
  3. Click the Program Settings tab
  4. Click the Add button
  5. Select the game from the list or click browse and navigate to C:\Program Files (x86)\Origin Games\Unravel\Unravel.exe
  6. Select Unravel.exe and then Open
  7. Customise individual settings if you like
  8. Exit nvidia control panel and try playing.

Please try this and let us know if you are good to go. Thanks.

  • Anonymous's avatar
    Anonymous
    7 years ago

    Sadly I don't see that option in my control panel

    , which I believe is that lastest version for my GeForce card. See screenshot.

    • EA_Barry's avatar
      EA_Barry
      Icon for Community Manager rankCommunity Manager
      7 years ago

      @lortgrodan

      I think it is the "Programinstallningar" tab, not sure due to different language.

      • Anonymous's avatar
        Anonymous
        7 years ago

        I've now added the unravel.exe, but using the default settings it's still the same pr4oblem. Any suggestions regarding the these settings or anything else to try for that matter? Big thanks!

About EA Originals Discussion

Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,507 PostsLatest Activity: 7 hours ago