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AdrianoPS360's avatar
AdrianoPS360
7 years ago

Unravel TWO Does Not Start PC

Hello friends, I bought Unravel Two but I'm having problems. The game simply does not start. When trying to start the game, the screen darkens, a song starts, but then the game closes and returns ...
AdrianoPS360's avatar
AdrianoPS360
7 years ago

Hello,

Sorry for the delay in answering, I was traveling and arrived this morning.
I tried running the game here one more time but the same problem happens.
I apologize but I do not know how to perform this procedure you requested. Could you guide me how to proceed?

EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
7 years ago

Hello @AdrianoPS360!

Sure thing! Here's how to send us the Origin Error Report:

  1. Click Help in the Origin menu bar. 

  2. Select Origin Error Reporter.

  3. Fill in the issue-fields as best you can.
    • If the Origin Error Report is part of an EA Help case, include your Case Number in the Customer Support Ticket Number (Optional) box.
    • Find your Case Number in your cases on EA Help or inside any support emails we sent you about this issue.
  4. Check the box next to I agree to share diagnostic information with Origin.

  5. Click Send Report and wait for it to complete. 

  6. Write down your Report ID for safekeeping.
    • TIP: Copy and paste your Report ID into Notepad and save it under My Documents.

Once it's submitted, just let me know here (no need for the Report ID so long as it's the same EA account you've posted with), and I'll take a look.

Thanks!

Arrenai 🐱

  • AdrianoPS360's avatar
    AdrianoPS360
    7 years ago

    Hello .. Good night!

    I would like to inform you that I have just followed your tutorial and forwarded the error report.

    If you need any information, please let me know.


    Thankful,

      • AdrianoPS360's avatar
        AdrianoPS360
        7 years ago

        Hello

        I just did the repair procedure for the game you suggested. When I finished the repair process I tried to play the game, but it happened the same thing, I get to hear the beginning of the song, but the game closes and returns to the home screen in the work area.
        I find it very strange not to have had any problem with the demo version, and after buying the game can not execute it.
        If there is no solution to this problem, I request information on how to get the refund.

        I look forward to new directions.

        Thankful,

About EA Originals Discussion

Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,564 PostsLatest Activity: 4 hours ago