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MC_TechLead's avatar
MC_TechLead
8 years ago
Solved

Unravel Two: game doesn't work (crash on first cut scene - AMD Phenom II)

Hi, I bought Unravel Two today, but the game doesn't work. I'm able to start the game, choose a memory slot, then start a game, watch the cut scene (boat in a storm and so on) but at the end of th...
  • EA_Mai's avatar
    EA_Mai
    8 years ago

    Hi everyone,

    I have merged a few threads into the same one as you are all describing the same issue with AMD Phenom II CPUs.

    As these CPUs are below the minimum requirements for the game, they are not supported. If you have another computer that meets these minimum requirements, I would recommend trying the game there.

    If this is not an option for you, please keep in mind the Great Game Guarantee - if that's what you want, one of our advisers will be able to tell you if you are eligible for a refund. You can contact them through EA Help.

    You will find a detailed explanation on how to contact them if you need it here.

    Thanks,

    -Mai

Mo_Kratos_Ultra's avatar
Mo_Kratos_Ultra
7 years ago

hi, my command prompt says 'sde' is not recognized as an internal or external command, operable program or batch file.

i dont know if thats normal, but either ways, it didn't work. now my game crashes at the first cutscene and force closes rather than freezing into a black screen ☹️

Mo_Kratos_Ultra's avatar
Mo_Kratos_Ultra
7 years ago

BTW, i'm completely sure i followed the instructions correctly, ive tried leaving only command prompt and unravel2.exe open, exiting steam, and other clients, etc.

About EA Originals Discussion

Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,560 PostsLatest Activity: 21 minutes ago