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SaltySupercell's avatar
SaltySupercell
2 years ago
Solved

Wild hearts ps5 server issues

Playing on PS5, got this frustrating issue where I can’t even play online atm. When I downloaded the game 2 days ago, I couldn’t crossplay with friends on pc because I apparently don’t got the same game version as them. Now I can’t even play online, keeps saying “Can’t connect to EA servers. I’ve tried reinstalling, checked if I connected the accounts, tried Reddit and people got no answers to this. Is crossplay ps5-pc impossible atm? And are the servers that bad on ps5? Sad to see such a fun game get butchered from lack of support.

wild hearts
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hey @SaltySupercell 

    Can we start by trying the following and checking if these issues continue?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Entering Safe Mode and Rebuild your PS database

    Thanks!

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @SaltySupercell 

    Can we start by trying the following and checking if these issues continue?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Entering Safe Mode and Rebuild your PS database

    Thanks!

  • SaltySupercell's avatar
    SaltySupercell
    2 years ago

    Didn’t expect it to work, but after trial and error for over 3 hours it finally did. Already had UPnP for best NaT, and used 8.8.8.8 and 8.8.4.4 for DNS, also set up a portforward just in case. It finally worked somehow after I deleted the game and save file (uploaded backup), rebuilt database and THEN redownloaded, suddenly I’m on the newest version I wasn’t previously in. Worth it for the game, but damn I’ve never had this much of an issue with any other game. I think if most ppl had to go through this they would’ve just moved on. Thx for the help, happy hunting.

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