Forum Discussion

FrankTheTaank19's avatar
FrankTheTaank19
3 years ago
Solved

Your Account has been restricted from accessing any online features.

This message pops up when I launch the game before getting to the main menu, not allowing me to play with my friends. This is during the 10 hour trial. The rest of the game works fine, minus some per...
wild hearts
  • FrankTheTaank19's avatar
    FrankTheTaank19
    3 years ago
    @EA_Illium Hey so I ended up buying it, but to correct the issue during the trial I just uninstalled it and the EA app and reinstalled them, seemed to fix it. Thanks for the help?
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago
@FrankTheTaank19 Are you playing Wild Hearts through EA App or another client? Also to confirm are you playing on an underage EA account?
  • FrankTheTaank19's avatar
    FrankTheTaank19
    3 years ago
    @EA_Illium EA App through game pass. Not on an underage account, going into my xbox account to reconfirm my DOB as an old reddit thread suggested.
    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      3 years ago
      @FrankTheTaank19 Thanks for this update to confirm have you checked your EA account DOB and information?
      • FrankTheTaank19's avatar
        FrankTheTaank19
        3 years ago
        @EA_Illium Hey so I ended up buying it, but to correct the issue during the trial I just uninstalled it and the EA app and reinstalled them, seemed to fix it. Thanks for the help?

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