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WolfMike510's avatar
WolfMike510
3 years ago
Solved

Account linking - PSN already in use (on old account not in use)

Hi everybody! I'm having issues trying to link my PSN network to my EA account. It says it's already in use and after i check it, it's linked to an old EA account wich the used email has beed delet...
pc
  • EA_Lanna's avatar
    EA_Lanna
    3 years ago

    Hi @WolfMike510,

    I get you. With the verification codes sending out to the deleted email, there's nothing you can do on your side to change this. It needs the support teams help. I'm not sure what the cases haven't gotten a response yet...maybe there's a technical issue there. It might just need some troubleshooting. Could you try the following steps please: 

    • If you are on mobile, switch to PC to submit the ticket or vice versa
    • Clear the browsers cache and cookies, fully close all browser windows and then try again
    • Test it off of a different search engine (so if you're on Google Chrome, try Firefox to see if you can submit a ticket that way)
    • It's no harm trying a clean boot to see if you see the same issue after either:  https://help.ea.com/en-in/help/faq/how-to-clean-boot-your-pc/

    If that hasn't helped, can you share what categories you're selecting when you fill out the case ticket options? 

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @WolfMike510, 

Sorry to hear you've been having a hard time getting through to the support team. What contact option have you been using? Was it email? Have you been able to connect to them through live chat? 

- EA_Lanna

WolfMike510's avatar
WolfMike510
3 years ago

Hi!

I tryed both live chat and email and haven't had an answer...

I just need to to have the PSN account unlinked from my old EA account (the one wich the email does not exist anymore) so i can link it to my current account...

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @WolfMike510,

    I get you. With the verification codes sending out to the deleted email, there's nothing you can do on your side to change this. It needs the support teams help. I'm not sure what the cases haven't gotten a response yet...maybe there's a technical issue there. It might just need some troubleshooting. Could you try the following steps please: 

    • If you are on mobile, switch to PC to submit the ticket or vice versa
    • Clear the browsers cache and cookies, fully close all browser windows and then try again
    • Test it off of a different search engine (so if you're on Google Chrome, try Firefox to see if you can submit a ticket that way)
    • It's no harm trying a clean boot to see if you see the same issue after either:  https://help.ea.com/en-in/help/faq/how-to-clean-boot-your-pc/

    If that hasn't helped, can you share what categories you're selecting when you fill out the case ticket options? 

    - EA_Lanna

    • WolfMike510's avatar
      WolfMike510
      3 years ago

      I tryed everything and still no answers....

      *snip* PSN account linked to and old and inexisting email account. Need co link to new and current one.‎
      - Game - Battlefield 2042
      - Platform - PC
      - Category/topic - Manage my account
      - Issue type - Account linking
       
      (CM: Edited to remove the case id to protect your information with support)
      • EA_Lanna's avatar
        EA_Lanna
        Icon for Community Manager rankCommunity Manager
        3 years ago

        Hi @WolfMike510, 

        Have you been reopening the same case each time? 

        - EA_Lanna

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