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2216 Topics

EA Play Pro did not expire on expiration date
This might be a one of if not the weirdest thing that happened to me. So my EA Play Pro subscription should have ended on the 14th of January and since I wasn't able to renew it due to not having money for it, I tought I'll let it expire and I'll resub to EA Play Pro whenever I have money for it. But for some reason, it is still active on the 16th of January, and whenever I check if my subscription ended, it still says that it'll end on the 14th of Jan. (shown on the picture atteched below). Whenever I tried to manually cancel the subscpription or renew it, nether of these worked, and it still says that my EA Play Pro is active and it'll renew on the 14th of Jan. which I really can't understand how it's happening. I am asking everyone, including mods or devs to help me in this case because I really don't want to get my account banned because of something that's not my fault, at least I think it's not my fault. The only thing I can think of, what could be the reason of this huge bug is that I used a credit card that's no longer useable due to certain circumstances, and I only changed the card today so that way it can bill me for the next month of EA Play Pro. Thank you if you can help me out in this case, I'll really appreciate if you can provide anything that could be helpful, so my account don't get banned!
Solved
H4rdC0r3_YT
2 hours ago Place EA Play
50Views
0likes
4Comments
Request for EA Play Pro Subscription Cancellation and Refund
Dear Support Team, I hope this message finds you well. I am writing to inquire about a refund for my EA Play Pro subscription. I am a Korean customer, and I received a notification that my EA Play Pro subscription was charged as a recurring payment in the early morning of January 12, 2026 (Korean Standard Time). The original payment was processed on January 11, 2026 (Korean Standard Time). As I am no longer using this service, I would like to kindly request the cancellation of my subscription and a refund for the recent charge. I would appreciate your assistance and look forward to your response. Thank you very much for your time and support.
Solved
Bolbalgan4
5 days ago Place EA Play
63Views
0likes
2Comments
Unable to reactivate EA Play Pro
My EA Play Pro was expiring today and I clicked to reactivate only to be met with "Problem with this request, try again in few minutes" Tried multiple times to no avail. Contacted live support which didnt say anything but "try a different payment method". I have one account and one card I use, I literally used it two days ago to buy FC Points with no issue. I need help with this asap.
downtroddenz
10 days ago Place EA Play
61Views
0likes
1Comment
Linking son's account to my parental account
Linking my son's account to mine. My son is unable to login to his EA Play account from his Xbox game pass for PC account. When trying to login, it takes him to the app but everything is blank. When I log out and back in, it says it sent an email to my email address (address is correct) but I don't get the emails. Not in my spam folder either. I can login to my EA Play account, I get verification emails fine, just not getting his. If I "Resend the verification email" it says the email isn't verified. - Changed the parental email address - no emails to that address either - Changed back to original email - no emails sent - Spent an hour going in circles with the online EA Help agent (Dhruv) - After they couldn't get me successfully logged in, they told me to clear my IE cache (even after I told them I'm not using IE, they kept just sending links to IE troubleshooting steps)...Eventually they told me to "return after 90 min due to some glitch we face issue with verification codes" - Tried logging in to sons account with his EA ID and password - wouldn't accept the password - Reset the password - still unable to login - Agent asked me to login with his EA ID and my parental account password - same result Since I'm currently in a loop with the agent simply telling me to wait 90 min, is there anything else that might actually fix this?
mooseheads36
13 days ago Place EA Play
753Views
0likes
7Comments
EA PLAY
Bought annual subscription of EA Play on my xbox, now on my pc and its saying i dont have it on their website or app, have been through Xbox AND Ea support and no one can fix this.
Aeuro78
13 days ago Place EA Play
109Views
0likes
2Comments
Can´t download games with EA play even though I have Xbox game pass
I currently have an xbox game pass pc subscription, where I should be able to get EA play, but when I try to download games it takes me to the EA app, but it only appears the options to buy the game or subscribe to EA play, even though I have the game pass and my Xbox account is properly linked to my EA account. My EA id is JMNRACER and I have already tried to unlink and then link the accounts again as well as signing out and then back in on both EA and Xbox.
JMNRACER
15 days ago Place EA Play
39Views
1like
0Comments
Can’t Buy EA Play Pro Subscription – Payment Always Fails
I’ve been trying to subscribe to EA Play Pro for days now and EA just won’t let me. First, I couldn’t even link my credit card for 3 days straight. When I finally got that sorted and tried to purchase the subscription, I got this error: "That didn’t work, let’s try again. If the problem persists you may want to use a different payment method or try again later." Well, the problem definitely persists. I’ve tried multiple times, waited, retried — same thing every time. I contacted EA support twice already, and absolutely nothing has been done to fix this. I just want to pay for the subscription and play, but EA’s system won’t even let me give them money. Has anyone else run into this? Is there any actual fix, or am I stuck waiting forever while support does nothing?
TurtleReaper44
25 days ago Place EA Play
2KViews
8likes
14Comments
Ea play membership refund
Hello , Ea play membership is expired on my account long time ago maybe 2 months ago , and just now it take from my card a new subscription, even my card are not in the payment and wallet of my account, I already delete it !!! How could they take money while the card isn’t there and also I didn’t subscribe!! Please I need refund and I don’t want the subscription
Only901
28 days ago Place EA Play
64Views
0likes
1Comment
MEMBERSHIP
HOW can i cancel my membership, i'm doing everything that ea support says, but there is no such "my memberships" or ect. I'm paying every month 17e for nothing, and ea can't help me. Thank you ea, taking my lunch money every month, such a good company <3.
Preaxys6
30 days ago Place EA Play
66Views
0likes
1Comment
EA play refund possible?
How do i refund my EA play membership? I dont want it anymore and i forgot that it would automatically be bought again. If i cant refund then how do i stop it so it wouldnt buy the membership again next year?
Solved
Yeos_Man
1 month ago Place EA Play
27KViews
3likes
13Comments