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Torres17NMD's avatar
Torres17NMD
4 years ago

Can't download EA Play games from PSN (PS4)

I have checked the Ea Play list online on PS4, since there is no EA Play app no more, unfortunately.

A

And some games I don't have access to, for example FIFA 21 the PSN only lets me download the 10 hour trial, instead of the full game.

Need for speed Heat doesn't let me download the trial nor the full game. only gives me 10% discount on full price.

My PSN region is Portugal, is that the reason?

Thank you

console

4 Replies

  • Torres17NMD's avatar
    Torres17NMD
    4 years ago

    For some reason I tried again and NFS Heat was downloadable now.

    Still can't download fifa 21 though.

    I think it's because on my ps store it only appears those 2 versions (PS4 & PS5) and probably the only one on EA PLAY is the version only for ps4...

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    Hey @Torres17NMD,

    Thanks for the report!

    So something this indeed seems to happen when you're trying to download it directly from your console, however a common workaround normally is to use the PS Mobile app and download it via there. Could you maybe give that a try?

    Steps:
    - Download/install the PS Mobile app

    - Login with the PSN ID that has EA Play connected to it

    - Search for FIFA 21 in the Store via the app

    - It should show that it is included with EA Play

    When you login with the right PSN ID on the PSN Website, it should also give the option to add it to your library, if you have EA Play. I can see that it is indeed included: https://www.playstation.com/pt-pt/games/ea-sports-fifa-21/.

    Thanks.

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