Forum Discussion

CailithD's avatar
CailithD
2 years ago
Solved

Can't Download SC3000, Populous: The Beginning, and Sid Meier's Alpha Centauri

Recently three games have shown up on my game pass, labeled as EA Play. These are Populous: the Beginning, Alpha Centauri, and Simcity 3000 Unlimited. All three games I KNOW I'd enjoy. But when I go ...
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    2 years ago
    RESOLVED - Post Marked as Solution for Visibility

    Hello all,


    We have received an update from both the Microsoft Xbox and EA Play teams regarding the previous issue of not being able to download Sim City 3000, Populous: The Beginning, and Sid Meier's Alpha Centauri via the Xbox app with your EA Play membership from Xbox Game Pass Ultimate, stating that these issues have been resolved.


    We advise you to log out of the Xbox app for PC and the EA app and then log back in, clear the EA app cache, repair the EA app, or reinstall the Xbox app on your PC to see if the games are now downloadable and playable.

    Please keep us updated on your progress. If we do not receive any updates, we will soon close the thread.


    Thank you.

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago
RESOLVED - Post Marked as Solution for Visibility

Hello all,


We have received an update from both the Microsoft Xbox and EA Play teams regarding the previous issue of not being able to download Sim City 3000, Populous: The Beginning, and Sid Meier's Alpha Centauri via the Xbox app with your EA Play membership from Xbox Game Pass Ultimate, stating that these issues have been resolved.


We advise you to log out of the Xbox app for PC and the EA app and then log back in, clear the EA app cache, repair the EA app, or reinstall the Xbox app on your PC to see if the games are now downloadable and playable.

Please keep us updated on your progress. If we do not receive any updates, we will soon close the thread.


Thank you.

SeV1eRe's avatar
SeV1eRe
2 years ago

"We advise you to log out of the Xbox app for PC and the EA app and then log back in, clear the EA app cache, repair the EA app, or reinstall the Xbox app on your PC to see if the games are now downloadable and playable."

In South Africa, tried and tested this and nothing worked. It's like the games aren't available at all on the EA app at all (not in the store, screenshot attached). I remember having similar issues with the Crysis Remastered titles when they were announce for EA Play, where it shows in  Xbox Gamepass but  is completely missing from the EA app (can't find them in the store). They only appeared months later. Is there some kind of region lock to not allow access to certain titles or some other lock out , as clearly not everyone has this issue?

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