Forum Discussion

4 years ago

Solved

Can't start the EA play trial when I own the game

I have pre-ordered the game before and have EA play access through Xbox game pass. In EA app there is no option to launch the 10 hour trial that the EA play should give. I can (and have) pre-load t...

BeQuis
4 years ago
The resolution to this issue was to refund the pre-order. Kinda ridiculous but at least I can play the game now.

EA_Jason

EA SPORTS FC™ Team

4 years ago

Hi @BeQuis,

When the Play Button is greyed out, usually clearing the cache via App Recovery and restarting the EA app and your PC should do the trick.

Please give it a go an let me know how it went.

BeQuis
4 years ago
Thank you for your response.
Sadly clearing the cache did not help and the same issue remains.
- BeQuis
  4 years ago
  The resolution to this issue was to refund the pre-order. Kinda ridiculous but at least I can play the game now.
  - EA_Jason
    EA SPORTS FC™ Team
    4 years ago
    In that case it could have been that the payment did not go through and that the order showed processing on your order history in your EA account settings @BeQuis.
killerkiki247
Seasoned Newcomer
1 year ago
I've tried everything to the point of uninstalling to reinstall and now I cannot even re-install because the library game is overruled by the message saying my trial has expired, but I own the game. how can this be happening?