Forum Discussion

4 years ago

Solved

Can't start the EA play trial when I own the game

I have pre-ordered the game before and have EA play access through Xbox game pass. In EA app there is no option to launch the 10 hour trial that the EA play should give. I can (and have) pre-load t...

BeQuis
4 years ago
The resolution to this issue was to refund the pre-order. Kinda ridiculous but at least I can play the game now.

BeQuis

4 years ago

The resolution to this issue was to refund the pre-order. Kinda ridiculous but at least I can play the game now.

EA_Jason

EA SPORTS FC™ Team

4 years ago

In that case it could have been that the payment did not go through and that the order showed processing on your order history in your EA account settings @BeQuis.

killerkiki247
Seasoned Newcomer
1 year ago
My payment went through, as seen in my bank account. It is not players causing this problem, its the game, and launcher app combining with some overriding parameter that makes the trial the only way into the game, even when you own the literal thing. I wouldn't have used the trial as I owned the game, yet it somehow used my trial up and then permanently kicked me from the edition that I bought