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JayMaBunghole's avatar
JayMaBunghole
5 years ago
Solved

Can't unlink non-existing Xbox account

I'm having an issue where I'm trying to link my Xbox account to my EA Play account through Game Pass, but it says there's already an Xbox account called "tmpQL0A73J" linked to my EA account (file att...
pc
  • CarbonCarl's avatar
    CarbonCarl
    5 years ago

    Hi @JayMaBunghole

    The problem you will face here is even if you unlink that Xbox account you won't be able to add a different one to your EA account as only one can ever be linked in your EA accounts lifetime.

    If you do want to try unlinking it but can't do it manually then you will need to speak with an EA adviser and verify your EA account details so they can remove it for you.

    To contact an EA adviser use the following link: https://help.ea.com/en/contact-us/

    Select Origin>Choose Platform>Manage Account and then choose the relevant topic or option and then select an available contact option

CarbonCarl's avatar
CarbonCarl
Hero (Retired)
5 years ago

Hi @JayMaBunghole

The problem you will face here is even if you unlink that Xbox account you won't be able to add a different one to your EA account as only one can ever be linked in your EA accounts lifetime.

If you do want to try unlinking it but can't do it manually then you will need to speak with an EA adviser and verify your EA account details so they can remove it for you.

To contact an EA adviser use the following link: https://help.ea.com/en/contact-us/

Select Origin>Choose Platform>Manage Account and then choose the relevant topic or option and then select an available contact option

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