the reason they wont update the policy because the customer support is unknown. every other company associates and links accounts through email but ea decided to use gamertags?!!? my gamer tagged is now being someone in another country specifically Italy.
How do i know this? because my gamertag that is goes back to a @hotmail.it. so essentially i am paying for ultimate pass through xbox which includes EA play. so that person who is using my gamertag is getting to use use ea play for free. ea support got very hostile kind of insulting.
mind you i can see my ea account just cant make changes because it goes back to this @hotmail.it email.
Mind you i am in complete control of both xbox account and ea account the link is just false.
@Matosxpi also think their is some type of scam going on personally. i did not know i had ea play premium until recently. im currently typing up a letter to my attorney general in NY @ https://ag.ny.gov/resources/individuals/consumer-issues
I would look into the same for your state consumer affairs attorney general. scam seems to be access to ea play THAT you are paying for but someone else is using.
