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qihjag7u916f's avatar
qihjag7u916f
Newcomer
3 months ago

Charged but did not subscribe to EA Play Pro

Hi all,

My card was recently charged with an EA Play Pro but I did not make any subscriptions. My profile also did not show that I am subscribed to it nor do I have any payment methods. I had subscribed to EA Play last year but has unsubscribed for quite some time. Has this happened to anyone before. Also, I'm trying to contact EA Sports but I can't seem to find anyway to do so. Please help.

Thanks!

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Heya qihjag7u916f

    If you've been charged for a subscription you're not using, we'll need the live support team to review your billing information and check your refund eligibility. 

    Here on the forums we don't have access to your account details to take a look, but you can submit a help request here to speak with live support on this. 

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