I have fixed it. I cancelled the subscription and resubed.
Thank you for your help 🙂
Community Manager@Benjones264 You're right it does. We aren't questioning if it does include it or not, we are trying to gauge what you subscribed to because of the messages you get to buy it. That leads to a subscription issue, a wrong account, or the accounts are not linked correctly.
Can you log into EA.com and make sure that under connections the Xbox account you purchased the subscription on is linked to the correct EA account?
Then log into Xboxlive.com and check your subscriptions to see if the subscription you purchased is linked to the same Xbox account.
Ultimately, what it comes down to is a subscription issue, or an account linking issue. We do not control that sub since it is purchased through Xbox so we have to figure out why the system tells you you need to own EA Play.
So I made my EA account by clicking the xbox button and using my Xbox account to create my EA one. I've also tried unlinking and linking my xbox account and it still seems to not work. Do you have any other ideas on how to fix this?
Community Manager@Benjones264 When you log into EA.com, under connections, do you see the Xbox Gamertag you use linked to the EA account itself?
If it still says to purchase it, it sounds like its the wrong sub but we cant see your Xbox subs only EA Play subs. Being that it is Game Pass and not EA Play directly, got to make sure everything is linked correctly, and the right sub for Xbox was purchased on the right linked accounts.
I have fixed it. I cancelled the subscription and resubed.
Thank you for your help 🙂
Community Manager
@Benjones264 wrote:
I have fixed it. I cancelled the subscription and resubed.
Thank you for your help 🙂
Right on! Happy to hear you were able to get that resolved!
