Forum Discussion

New Novice

1 year ago

Solved

EA App keeps telling me I have a dual subscription

EA App keeps telling me I have dual account.

I have a standalone EA Pass which is valid till Feb 2025. I have now signed up with XboxPass, which comes with an EA pass. Every time I load the EA App it keep telling me I have a dual subscription, and I need to cancel one of them

I have cancelled the EA play subscription, but the notification wont go away, every time I click on something in the app , the dual subscription message pops up.

Hoe can I stop this message from appearing.

EA_Solaire
1 year ago
Hey there @Malw113

It sounds like your membership hasn't been fully cancelled- this isn't something I can check with you over the forums, but the live support team can review your account information to be sure that extra membership has been cancelled.

Please reach out to live support by submitting a request with these steps: https://help.ea.com/en/help/faq/using-ea-help/

3 Replies

EA_Solaire
Community Manager
1 year ago
Hey there @Malw113

It sounds like your membership hasn't been fully cancelled- this isn't something I can check with you over the forums, but the live support team can review your account information to be sure that extra membership has been cancelled.

Please reach out to live support by submitting a request with these steps: https://help.ea.com/en/help/faq/using-ea-help/
Malw113
New Novice
1 year ago
Hi
It does show as expired on the app. But because I pay yearly, I still have 8 months left, before it expires. I cant stop the membership now, and have to wait until it expires next Feb. In the meantime, every time I open the EA app or change pages within the app, I keep getting the same nagging message
EA_Solaire
Community Manager
1 year ago
@Malw113

The live support team can get your membership cancelled immediately so you don't need to wait 8 months for it to expire on it's own. Please contact the team using the link provided above.