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SimonSeterbo's avatar
SimonSeterbo
4 years ago

EA play - Xbox Gamepass issues

I've read everything regarding this on the forum, and EA themselves doesn't really have any solid place to get help. Every time I try to connect my Xbox account with my EA account through the "sign ...
pc
SimonSeterbo's avatar
SimonSeterbo
4 years ago
@EA_Jason They said it was a possibility. It happens when I try to log in with my Xbox account on EA to link them.
EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
4 years ago

It could be that your Xbox account is already linked to another EA account, but that account has been disabled or deleted. It would mean that you cannot link your Xbox account to another EA account. 

Unfortunately that's not something that we can help with on the forums, so I can only suggest reaching out to the support team for more info. If the EA account was deleted and it is not possible to retrieve the account, then please leave a message in this topic:

https://answers.ea.com/t5/EA-General-Questions/Gamertag-Linked-to-Deleted-EA-Account/td-p/7829434

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