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CDJSlayer06's avatar
CDJSlayer06
3 years ago

EA Play from Steam is not linked to my EA account

I purchased EA Play through Steam. I cannot get EA account system to realise that I do have EA Play. My account consistently shows that I don't have EA Play. My Steam and EA accounts are correctly li...
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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago
Hey @HighG,

Sorry, could you elaborate on that, please?
HighG's avatar
HighG
2 years ago

When trying to launch it displays error in attached screen shot. From reading forums there is a way to ovecome this, but it involves jumping trough many hoops to achive it. If steam was willing to refund my purchase, I woudn´t even be here. From my understanding, there infralink of sorts between the 2 iterations of membersip connceted to linking EA and steam accounts, that makes these games work, but linking is hardly perfect and should be inmproved in oredr to eliminate this problem. 

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @HighG, alright, so you have EA Play via Steam and you claimed SWJFO via EA Play for Steam, via Steam itself I suppose, and it doesn't launch and gives you this error, correct?
    • HighG's avatar
      HighG
      2 years ago

      Exactly, the whole question absolutelly correct

      • EA_Leeuw's avatar
        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @HighG, cheers for the reply.

        I just checked your account real quick (which is something we don't normally do via the forums), and everything looks okay from our side.

        Just to check; are you still experiencing the issue when you try to launch the game (SWJFO) via Steam?

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