Forum Discussion

3 years ago

Solved

Error ref #54001

I activated EA PLAY with an activation code. NOW I WANT TO UPGRADE EA PLAY PRO. BUT WHEN I PAY ALWAYS POPS UP [REF. #54001] AND I CAN'T BUY EA PLAY PRO

EA_Solaire
3 years ago
Hi there @leiqie666

We'll want to give the following steps a try to clear up this error for you:

Use a different payment method

Make sure your billing details in the EA app match the billing details for your card

Remove and re-add your payment method from your account

Make sure the location on your account matches your real location

If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.

13 Replies

Replies have been turned off for this discussion

oznuryuksel
Rising Novice
5 months ago
I'm still having the same trouble. I can't buy anything other than the bundle. Anyone like me?
ArchitectC18
Seasoned Newcomer
5 months ago
I cannot even wishlist of any sims 4 pack. I tried with another account and still cannot purchase anything.
EA_Leeuw
Community Manager
5 months ago
Hey there,

Since this thread is more than a year old, it will be closed to stop it from getting necro'd.

If you have the same or a similar issue or just want to talk about the same topic, please create a new thread.

Thank you.