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danielldobrinco's avatar
danielldobrinco
5 years ago
Solved

I can not get passed the Requesting CD Key screen in steam

I recently bought an EA play subscription and downloaded Crysis 1. After installing I tried to launch the game which showed me the screen where I should enter a CD Key. After that I checked on web ho...
pc
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @danielldobrinco for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @danielldobrinco for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

danielldobrinco's avatar
danielldobrinco
5 years ago

The problem is, i wanna chat with someone and not speak but there is no chat option available. In order to speak with someone on phone I need o pay an extra fee, which I find redundant. Can you guys lemme chat with someone or an email traffic could also be ok

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @danielldobrinco when creating a case the best support option for your issue will be offered. I would recommend following the suggested steps.


    You can also try speaking with our support on Twitter to see if they can help: https://twitter.com/EAHelp

    Darko

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