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56kb4kwzm3wz's avatar
56kb4kwzm3wz
2 years ago
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i have a game pass subscription but EA app still asks me to pay for the game

i have a game pass subscription but EA app still asks me to pay for the game. what to do?

pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hello @56kb4kwzm3wz 

    Sorry for the delayed reply here! 

    Please verify that you have the correct Xbox gamertag linked up to your EA account- you'll want to be sure the gamertag that owns the Game Pass subscription is linked. You can verify which gamertag you have linked up to your account by checking the Connections section on your account.

    If the correct gamertag is linked there, please also be sure your Game Pass membership is still active. 

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  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    14 days ago

    Hey there,

    Since this thread is more than a year old, it will be closed to stop it from getting necro'd.

    If you have the same or a similar issue or just want to talk about the same topic, please create a new thread.

    Thank you.

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